MANAGEMENT INFORMATION SYSTEMS

WHAT IS INFORMATION
DATA

Streams of Raw facts representing events in your organization

INFORMATION

Data shaped into a form that is meaningful and useful to the end users.

INFORMATION QUALITY
Time

Dimension Dimension

Content

Form

Dimension

INFORMATION QUALITY
Time

Dimension Timeliness Provided when it is needed Currency Up-to-date when it is provided Frequency Provided as often as needed Time Period Provided about past, present and future

INFORMATION QUALITY
Content

Dimension Accuracy Information should be free from errors Relevance Needs of a specific recipient for a specific situation Completeness All the information that is needed should be provided

INFORMATION QUALITY
Conciseness Only that information needed should be provided Scope Broad or narrow scope Performance Reveal performance by measuring activities accomplished , progress made, or resources accumulated

INFORMATION QUALITY
FormDimension

Clarity Form easy to understand Detail In detail or summary form Order Predetermined sequence

INFORMATION QUALITY
FormDimension

Contd

Presentation Narrative, Numeric or graphic Media Printed Paper Documents, Video Displays or other media

INFORMATION SYSTEMS BUSINESS PERSPECTIVE

An

Information System is an organizational and management solution, based on information technology, to a challenge posed by the environment.

WHAT IS INFORMATION SYSTEMS

Set

of interrelated components that collect, process and distribute information to support decision making and control in the organization.

WHY INFORMATION SYSTEMS

Competitive

Business Environment Management and control in a global market place Knowledge and information based economies Productivity Time based competition

WHY INFORMATION SYSTEMS -(Cond)

Shorter

Product life Decentralization Location Independence Low transaction and coordination costs Accessibility Empowerment

ACTIVITIES OF INFORMATION SYSTEM

Input of Data Resources

Processing Data into Information

Output of Information Products

COMPONENTS OF INFORMATION SYSTEMS

Input

Process

Output

COMPONENTS OF INFORMATION SYSTEM

People Resources

End Users - Anyone who use an information system or the information it produces. Ex. Accountants, Salespersons, Engineers, Clerks, Customers or Managers

IS Specialists - Who Develop and operate information Systems. Ex. Systems Analysts, Software Developers, Operators.

COMPONENTS OF INFORMATION SYSTEM

Hardware Resources

Computer Systems - Consist of central processing units containing microprocessors, and a variety of interconnected peripheral devices. Ex: Laptop, Desktop computer systems

Computer peripherals - Devices such as keyboard or electronic mouse for input of data and commands, a video screen or printer for output of information and magnetic disks for storage.

COMPONENTS OF INFORMATION SYSTEM

Software Resources

Programs - Sets of Operating instructions like operating systems programs, spreadsheet programs, word processing programs, and payroll programs.

Procedures - Operating instructions for the people who will use an information system like data entry procedures, error correction procedures.

COMPONENTS OF INFORMATION SYSTEM

Data Resources

Databases - To hold processed and organized data.

Knowledge Bases- That hold knowledge in a variety of forms such as facts, rules, and case examples about successful business practices.

COMPONENTS OF INFORMATION SYSTEM

Network Resources

Communications Media - Examples include twisted pair wire, coaxial cable and fibre-optic cable, cellular, and satellite wireless systems.

Network support -Examples include communications processors such as modems and internetwork processors and communications control software such as network operating systems and Internet browser packages..

INFORMATION SYSTEMS

MAJOR ORGANIZATIONAL FUNCTIONS

Sales and Marketing Selling the organizations products/services

Manufacturing Finance Accounting

Producing products/services
Managing organizational Financial Assets Maintaining organizational Financial records Labor force & employee records

Human Resources

MANAGEMENT LEVELS
Senior Managers/ Top Management Long Range Strategic Decisions about products and services to produce

Middle Managers/ Middle Management

Carry out the programs and plans set by senior managers

Operational Managers/ Bottom level Management

Responsible for monitoring the firms daily activities

BUSNESS APPLICATION OF INFORMATION SYSTEM

BUSNESS APPLICATION OF INFORMATION SYSTEM

BUSNESS APPLICATION OF INFORMATION SYSTEM

CLASSIFICATION OF INFORMATION SYSTEM

Information Systems

Operations Support Systems

Management Support Systems

CLASSIFICATION OF OPERATIONS SUPPORT SYSTEMS

Operations Support Systems

Transaction Processing Systems

Process Control Systems

Enterprise Collaboration Systems

CLASSIFICATION OF MANAGEMENT SUPPORT SYSTEMS

Management Support Systems

Management Information Systems

Decision Support Systems

Executive Information Systems

CLASSIFICATION OF INFORMATION SYSTEMS

Operation Support Systems (OSS)

Process data generated by business operations.

To efficiently process business transactions, control industrial processes, support enterprise communications and collaboration and update corporate database

Management support systems (MSS)

Provides information and support needed for effective decision making by managers and business professionals.

CLASSIFICATION OF OPERATION SUPPORT SYSTEMS

Transaction Processing system (TPS)

Process data resulting from business transactions, update operational databases and produce business documents.

Process Control systems (PCS) Enterprise Collaboration Systems (ECS)

Monitor and Control industrial Process

Supports team, workgroup, and enterprise communications and collaboration.

CLASSIFICATION OF MANAGEMENT SUPPORT SYSTEMS

Management Information Systems

Provide information in the form of pre specified reports and displays to support business decision making .

Decision Support Systems Executive information Systems

Monitor and Control industrial Process

Provides critical information from many sources tailored to the information needs of executives

OTHER CATEGORIES OF INFORMATION SYSTEMS

Executive Support Systems (ESS)

Supports operations or management processes that provide a firm with strategic products, services and capabilities for competitive advantage.

Knowledge Management Systems (KMS)

Knowledge based systems that support the creation , organization and dissemination of business knowledge within the enterprise.

CHARACTERISTICS OF INFORMATION SYSTEMS (ESS)

5 year sales trend forecasting 5 year budget forecasting Profit Planning and long term Projections

Executive Support Systems (ESS)

Senior Managers / Top Management

CHARACTERISTICS OF INFORMATION SYSTEMS (MIS)

Sales Management Inventory Control Annual Budgeting Capital Investment Analysis

Management Information Systems (MIS)

Middle Managers / Middle Management

CHARACTERISTICS OF INFORMATION SYSTEMS (DSS)

Special Reports,decision analysis Sales region Analysis, Production Scheduling, Cost Analysis, Pricing/Profitability Analysis

Decision Support Systems (DSS)

Professionals/ Middle Management

CHARACTERISTICS OF INFORMATION SYSTEMS (TPS)

Order Tracking and Processing Plant Scheduling Material Movement Control Payroll Accounts payable and receivable

Transaction Processing Systems (TPS)

Operations Personnel/ Supervisors

CHARACTERISTICS OF INFORMATION SYSTEMS (KMS)

Engineering Workstations, Graphics workstations Managerial workstations

Knowledge Management Systems (KMS)

Professionals; technical staff

RELATIONSHIP OF INFORMATION SYSTEMS