Chapter 10 of PMBOK

Communication Processes
Communication Planning Determining the information and communications needs of the project stakeholders Information Distribution Providing information to stakeholders in a timely fashion Performance Reporting Collecting and distributing performance information, including status reports, progress measurements, and forecasts Manage Stakeholders Managing communications to satisfy the needs of stakeholders and to resolve issues

Communication Planning
Input Tool and techniques Output
Communication mgt plan Enterprise environmental Communications factors requirements analysis

Org process assets

Project scope statement PM Plan -constraints -Assumptions

Communications technology

Channels of communications
Communications grow at a rate greater than linear
(N(N-1))/2 Where N is number of people If a project team of 5 people adds one more person to

the team, how many more channels of communication are there?

5

Communication Technology
You communication planning will be both enhanced

and constrained by the available communication technology. Factors to consider include;

The urgency of need for the information The availability, ease of use, and cost of the technology The experience and expertise of the project staff and

other stakeholders The lifetime of the available technology relative to the length of the project The project environment. Does the team meet fact-toface or in a virtual environment?

Communications Mgt Plan

Documents the comm. Strategy for the project, and

includes stakeholders requirements, format, content, who is responsible, who will receive what, mode of technology used, frequency, escalation of issues, updating, and glossary of terminologies. It may be formal or informal, detailed or broadly defined, contingent on project need It is a part of the overall project plan (PM Plan)

Information Distribution
Is making information available to the stakeholders in

a timely fashion. The project team needs to determine what information is needed by whom in what format and when, and what are the best method of distribution, in accordance with the comm. Mgt. plan.

Communication skills
Written and oral, listening and speaking
Internal and external communications Formal and informal communication Vertical and horizontal communication

Performance Reporting
Input Work performance info Performance measurements Forecasted completion QC measurements PM Plan -performance measurement baseline Approved change requests Deliverables Tools & Tech Info. Presentation tools Perf. Info. Gathering and compilation Status review meetings Time reporting systems Cost reporting systems Output Performance reports Forecasts Requested changes Recommended corrective actions Org. process assets (updates)

Earned Value Mgt (EVM)

How much work is done so far?
How much work did we plan to have done so far? When do we now estimate the project will be done? How much have we spend for what weve achieved? How much did we plan to spend for what weve

achieved? How much did we now estimate the project will cost to complete?

EVM
-ive means behind schedule or over budget
+ive means ahead of schedule or under budget

 50/50 rule task is 50% done when started, 50% done

when completed 20/80 rule - task is 20% done when started, 80% done when completed 0/100% rule - task earns 100% of its value when complete