International Twinning Training program - Corporate responsibility in capacity building

12 October 2011
Ir. Zainuddin Md. Ghazali Ranhill Utilities Bhd

TWINNING

Twinning Programs, pairing-off entities with similar characteristics to exchange information, share similar problems and solutions.

METHODOLOGY
Establishing a partnership between two water utilities First Utility stronger performer and willing to share their experiences and methods (Expert Twin); Second Utility already working to achieve improvement and prepared to commit to a change program (Recipient Twin);

Written commitment by both utilities : objectives, duration, roles and responsibilities, expected outputs

TWINNING PRINCIPLES

Non-profit/non-commercial engagement Capacity building or mentoring element Practitioner-to-practitioner exchange Camaraderie or same language Sharing of new innovations/technology/systems MUTUAL BENEFITS: new experiences + joint effort

FINDING SUITABLE PARTNERS Similar climate Size: service area, population base Institutional set-up: public, private, organization Willingness to partner at not-for-profit basis

TWINNING ACTIVITIES Initial meeting and dialogue to identify opportunities for improvement Agreement on priority areas of concern

TWINNING ACTIVITIES Action Program

Visit by Expert Twin - Knowledge sharing - On the job practical learning and training - Workshops Study visit to the Expert Twins facilities - Observing - Introduction to different thinking, alternative technologies - Hands-on training Sharing of operating procedures and processes

MATCH-MAKERS

ADB

Asian Development Bank

RANHILLS TWINS
Bac Ninh Water Supply and Sewerage Company (WSSC), Vietnam Provincial Water Authority (PWA), Thailand Davao City Water District (DCWD), Phillipines Maharashtra Jeevan Pradhikaran (MJP), Badlapur, India PDAM Kota Surabaya, Indonesia

RANHILLS TWINS
Public Health and Environment (PHED) Jaipur, India Perusahaan Daerah Air Minum Khatulistiwa (PDAM TK), Pontianak, Indonesia Perusahaan Daerah Air Minum Kab Serang (PDAM TK), Indonesia Maharashtra Jeevan Pradhikaran (MJP), Amravati, India

RANHILLS TWINS
Bac Ninh Water Supply and Sewerage Company (WSSC), Vietnam training events, workshops, and hands-on technical assistance on :
Applying the NRW management program, understanding NRW, conducting a water audit and preparing a water balance, designing and establishing district metering areas and verifying meter accuracies

Best practices in establishing better customer relations: how to convince new customers to connect to a piped water system; how to conduct customer satisfaction surveys and use survey results to improve communications; how to establish customer service centers in order to be in touch more with customers; how to design/conduct public awareness campaigns on health/tariffs/water conservation)

RANHILLS TWINS
Provincial Water Authority (PWA), Thailand
Applying the NRW management program, understanding NRW, conducting a water audit and preparing a water balance, designing and establishing district metering areas and verifying meter accuracies

Water quality monitoring program. Water quality audit. Water safety plan program. The optimization of water treatment process. The importance of standard operating procedures.

RANHILLS TWINS
Davao City Water District (DCWD), Phillipines
To work with NRW Committee in defining a comprehensive NRW Strategy as a work culture, setting up DMAs, monitoring tools that enable NRW to be tracked over a time and by system To work with CIB Teams on Metering in reviewing meter management practices in more depth, metering maintenance practices (which should include replacement and procurement policy)

Distribution System Maintenance to advise the CIB team handling distribution maintenance on the potential for applying preventative maintenance, application of GIS, Customer Services, Billing.

RANHILLS TWINS
Maharashtra Jeevan Pradhikaran (MJP), Badlapur ,India
Technical assistance, study visits, and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management

Conducting a water treatment process audit, recommending improvements to optimize treatment operations and ensure safe water quality; Sharing best practices on water treatment plant auditing and water quality management

RANHILLS TWINS
PDAM Kota Surabaya, Indonesia
Study visits and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management

RANHILLS TWINS
Public Health & Environment Department (PHED) Jaipur, India together with MJP
Technical assistance, study visits, and training on network hydraulic modeling, design and operations of district metering areas (DMAs), pressure control, leakage detection and overall NRW management

Conduct classroom training on equipment handling, on-site field training on leakage detection using various kind of equipment and step test

RANHILLS TWINS
Maharashtra Jeevan Pradhikaran (MJP), Amravati ,India
Conduct classroom training on equipment handling, on-site field training on leakage detection using various kind of equipment and step test

RANHILLS TWINS
Perusahaan Daerah Air Minum (PDAM) Tirta Khatulistiwa, Pontianak, Indonesia
Water quality monitoring program. Water quality audit. Water safety plan program. The optimization of water treatment process. The importance of standard operating procedures.

Conducting a water treatment process audit, recommending improvements to optimize treatment operations and ensure safe water quality; Sharing best practices on water treatment plant auditing and water quality management

BENEFITS OF TWINNING

Increased staff exposure to foreign conditions and constraints Opportunity to gain new experiences beyond current service operations Exposure to potential markets for services

Add to existing portfolio of activities

Thank You