Академический Документы
Профессиональный Документы
Культура Документы
OBJECTIVES
1. An understanding of the relationship influencing and emotional intelligence. between
Managerial Functions
Planning Organizing Influencing Controlling
Key terms
Influencing Influencing subsystem Emotional intelligence Relating Influencing Function to Emotional Intelligence Communication Interpersonal communication Macro barriers Micro barriers
Influencing
Influencing is the process of guiding activities of organization members in appropriate directions.
APPROPRIATE DIRECTIONS
MANAGEMENT SYSTEM OBJECTIVES
ACTIVITIES
INPUT
A PORTION OF THE ORGANIZATIONS: 1. PEOPLE 2. MONEY 3. RAW MATERIALS 4. MACHINES
CONSIDERING GROUPS
COMMUNICATING
MOTIVATING
UNDERSTANDING PEOPLE
LEADING
OUTPUT
APPROPRIATE ORAGNIZATION MEMBER BEHAVIOUR
Emotional Intelligence
Capacity of people to recognize their own feeling and the feelings of others, to motivate themselves, and to manage their own emotions as well as emotions in relationships with others.
The EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential. An important consideration in human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.
Skills of managers Oral and written communication skills Interpersonal skills Financial/managerial accounting skills Ability to think, be analytical, and make decisions Strategic planning and goal setting concern for INFLUENCING long term performance FUNCTION Marketing concept( the customer is king) and skills Integrity Knowledge of yourself: setting long- and short-term career objectives Understanding of economics Time management: setting priorities- how to work smart, not long or hard. Motivation and commitment to the firm- giving 110 percent Management information systems and computer applications Thorough knowledge of your business, culture, and overall environment Leadership skills Understanding of the functional areas of the business
Emotionally intelligent managers: Motivate others Focus on personal and organizational achievement Understand others Communicate efficiently and effectively EMOTIONAL Lead others INTELLIGENCE Build successful teams Handle conflict appropriately Change organizations appropriately Manage diversity Manage creativity and innovation
COMMUNICATION
Communication involves one persons projecting a message to one or more other people that results in everyones arriving at a common understanding of the message.
The communication activities of managers generally involve interpersonal communication- sharing information with other organization members.
INTERPERSONAL COMMUNICATION
Process of transmitting information to others
Signal
Decoder Destination
Encoding is Putting information into a form that can be received or understood by another individual
A message that has been transmitted from one person to another is a Signal
Situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message is the same
Situation in which the information the source intends to share with the destination and the meaning the destination derives from the transmitted message are different
Communication Barriers
Factors that decrease the probability that communication will be successful are called communication barriers
Communication Macro Barriers
Factors that hinder successful communication in a general Communication situation. Generally related to the communication environment
THANK YOU