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Communication is the lifeblood of human experience. It helps us to develop relationships, understand others and the world we live in. For better communication, understanding the obvious and the subtle issues relating to communication is necessary. Ethical issues of Business communication are one such issue.
When we apply Ethical principles to Business communication we are heading towards progress with the strength of integrity. These principals centre around Fairness Service Quality Integrity Excellence Compassion Honesty and Dignity Activity-Discuss some ethical situations
Taking Care with Confidential Information- Confidential information is a special class of information that requires special attention. The North Carolina State University business department emphasizes the importance of the ethical business practice of protecting confidential information while complying with public disclosure laws. Any use of confidential information for personal gain is also clearly unethical. Openness to Other Views- Openness is one of the key pillars of ethical communication. In communication, openness means being open to diverse ideas and opinions, as well as being ready to offer your own opinions even if you do not think they will be popular Commitment- In the context of business communications, commitment means allocating the necessary time and resources to discussing issues fully. Only then can there be a chance of having all voices heard. Consensus Building- Ethical communication is goal-oriented rather than status-oriented. The style of communication in which various groups in a business break off into opposing camps and align primarily on the basis of political, status-seeking interests, tends not to accomplish things for the organization as a whole. The style of communication where people seek to build a consensus and focus on doing what they can for the company rather than aiming for professional advancement to positions they are not suited to, tends to be good for the organization.
Conveying the point without offending the audience Maintain an ethical yet friendly relationship with the audience Avoid withholding crucial information Well organized value system Accuracy of information
Learn their Culture- To really communicate well interculturally, you must ask the question: "What makes a 'good' person in your culture?" Talk with people in the target culture to discover the traits of an ethical person. You will find, as you look into someone else's culture, that the things that make a "good" person in your culture are not the same things that comprise a "good" person in every culture. Empathize Through Action- As you learn the ways of another culture, the best way to establish good intercultural communication is to act in a way that is considered ethical in that culture. Do and say the things that will express that you have the best interest of those around you in mind. Willingness to adopt the standards of another culture is the best way to establish ethical and intercultural communication. Global interconnectivity has made intercultural communication critical for any organization. Intercultural communication takes place with people of different cultures discussing and communicating. Businesses intending to operate globally should invest in intercultural training for their staff to enjoy the immense benefits. Effective intercultural communication produces benefits such as employee productivity and teamwork. Intercultural communication also fosters effective leadership in an organization.
Advertising Messages
Tell the Truth, dont misrepresent, and dont manipulate Language to create a false impression Not worth loss of company reputation and customer trust Misleading offers and loopholes in fine print. Food label advertising Media esp TV adverts eg: Fair n lovely, fair n handsome, ads showing certain races, bodytypes in negative light - contd
Activity
Write a page from what you absorbed today, about what ethics you intend to follow in your workplace in the future