E-business Systems

Compiled by:
Syeda Qurat-ul-Ain Jaffery Azam Jaffery Osama Junaid Aroobah Saleem

Section I
Cross-Functional Enterprise System
Enterprise resource planning Customer Relationship Management

Supply Chain Management

Online Transaction Processing Enterprise Collaboration System

Section II
Functional Business Systems
Marketing Systems Manufacturing Systems

HR Systems
Accountings Systems Financial Management Systems

Q: What is E-Business Application?

Enterprise Resource Planning

Customer Relationship Management

Customer

Contact Management

Cross-Functional Integrated System

Enterprise Application Cluster
Front Office Applications CRM Application Customer Service Field Service Sales Order Product Config Enterprise Application Integration

Enterprise Application Cluster

Back Office Applications ERP Application Distribution Manufacturing Scheduling Finance

Customers

Suppliers

Supply Chain Management

Supply Chain Life Cycle

Commit

Schedule

Make

Deliver

SCM Functional Processes

Order Commitment Advance Scheduling

Demand Planning Transportation Planning

Manufacturing Planning Distribution Planning

SCM Integrated Solution

Internetworked Supply Chain Management

Transaction Processing System

Data Entry Transaction Processing Batch Online/Realtime Document and Report Generation

4
Inquiry Processing

Database Maintenance

Tools for Enterprise Collaboration

Enterprise Collaboration System

Electronic Communications Tools E-Mail Voice Mail, I Phone Web Publishing Faxing

Electronic Conferencing Tools Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Electronic Meetings

Collaborative Work Management Tools Calendaring Task and Project Mgt Workflow Systems Knowledge Mgt Document Sharing

Functional Business Information System

Marketing

Production Operations

Functional Business system

Human Resource Management

Accounting

Finance

Marketing Information System

Marketing Information Systems

Interactive Marketing

Sales Force Automation

Customer Relationship Management

Sales Management

Market Research and Forecasting

Advertising and Promotions

Product Management

Targeted Marketing
Context Demographic/ Psychographic Content

Online Behavior
Community

Manufacturing Information System

Intranet
Computer Integrated Manufacturing Manufacturing Resource Planning
Production Forecasting Production Scheduling Quality Control

Manufacturing Execution Systems

Shop Floor Scheduling Machine Control Process Control Robotic Control

Engineering Systems
CAD CAE ComputerAided Process Planning

Remote Worker Supplier

Extranet

Human Resource Management

Staffing
Strategic Systems
Manpower Planning Labor Force Tracking

Training & Development

Succession planning Performance appraisal plans

Compensation Administration
Contract costing Salary forecast

Tactical Systems

Labor Cost Analysis Turnover Analysis

Training effectiveness Career matching

Compensation effectiveness Benefits Analysis

Operational Systems

Recruitment Workforce Planning

Skill assessment Performance evaluation

Payroll control Benefits Administration

Accounting Information Systems

Financial Information Systems

Financial Information Systems

Cash Management

Investment Management

Capital Budgeting

Financial Planning

Thanks =)