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Company Confidential
1 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Contents
Problem investigation steps Searching for common and difference Framework for KPI triggered troubleshooting an example model
Company Confidential
2 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
3 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
4 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
5 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
6 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Example:
Typically the problem appears when Ue makes HHO Typically related to one cell Typically related to a call making Iur HO
Company Confidential
7 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Search difference
Search common
Company Confidential
8 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
9 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
More information on this model can be found from Masters Thesis of Mikko Nieminen: Troubleshooting in Live WCDMA Networks
Company Confidential
10 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
No
B Yes No Yes No D Is the fault operator specific? E Perform simulation of the fault in test bed. Does the fault still occur? C
Yes
New SW, HW, parameters, UE model or feature introduced? Yes Perform simulation of the fault with reference conditions. Does the fault still occur?
No
Yes F Has average network load increased significantly and/or does the problem occur at a specific time of day? Yes H Use RNC Performance Tester to generate load in test bed and perform analysis. No G
No
Analyse and investigate the differences between the working and faulty conditions.
Company Confidential
11 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
12 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
J CN specific
K RNC specific
L Node B specific
M Transmission specific
N Service specific
O Country specific
P UE specific
Analyse network element and interface specific alarms, parameters, capacity, logs and traces. Take specific actions depending on problem scope (refer to detailed Framework notes).
In case of MVI environment, check IOT results and contact foreign vendor. Investigate own vendors default parameters and compare implementation againts 3GPP specifications. Compare own default parameters with other default parameters of other vendors. Execute air interface protocol analysis and drive tests.
Company Confidential
13 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi
Company Confidential
14 2006 Nokia Problem Investigation Methodology.ppt / 2006-12--20 / JVi / MNi