Coming together is a beginning

Keeping together is a progress

Working together is a SUCCES

Today, in the world of modern organizations,the sovereign element is knowledge,whose carrier is human being.

The human element is the main factor of growth.

HUMAN RELATIONS IN THE WORKING ENVIRONMENT

These are the total relations which are being growed in the business field.The typical element which differentiate human relations in the working field from human relations in any other social field,is that these relations are being growed in association with the work, and they have direct effect on organizations productivity.

WORK CLIMATE

These are the conditions which are being created into each organization as a result of the human behavior which is being growed in the organization.The work climate is always related to the work and is identified with it.The behavior which is being growed into the organizations,may causes problems and inhibitions in general operation and performance of the organization.

WORK CLIMATE

Each human being has a potential within him,which, under appropriate conditions can be totally developed.Such a self-realization of the individual is a profit not only for itself but for its environment as well, and,certainly,for the organization into which it is employed. Human being needs to activate his whole potential with the purpose of his completion .Besides,he needs to understand and to be understood, to succeed and, through success,to enjoy the psychological development, elements which are being considered as strong motivating factors. Good working conditions (and good working relations as well),are being considered as a predictable right and not as a motivation to success and satisfaction.

AREA MANAGER: THE KEY PERSON

The idea that Area Manager is a specialist in the matters of human relations is coming from the fact that Administration looks to the Area Manager for this mission and uses him as a specialist in the matters of human relations,because he is able, more than any other member of the Administration Team,to take care for the human side of the various operations,while, at the same time, he is managing their technical side. Of course,as human relations flow from the Area Managers personality, in a high percentage, each Area Manager must combinates a lot of charateristics,as knowledge,skills,experience,etc.

AREA MANAGER: THE KEY PERSON

Area Managers with high grade performance:

Are human oriented They consider their job in relation to the people,more than in relation with the job itself, partited from the human element. They consider their mission as an obligation to their reps support, so that they will perform their work with bigger efficiency. They are doing a general and not detailing control to their reps,trying to understand them as human beings.

LEADERSHIP

Each Area Manager who has administrative responsibilities,must be,first of all,a good leader.Leadership is the most important qualitative charateristic of Administration,and,the form of leadership which is adopted by a manager,specifies the level of effectiveness of his Management.A good manager is,first of all,a good leader. Leadership is the ability,which a man has,to motivate other people to follow him and to do with their will whatever the leader wishes them to do.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER
1.High feeling of his mission.This charateristic includes: a.Faith to the ability of leading people b.Affection to his job c.Dedication of himself to the service of the Companys profits,and through them to the service of his own profits.

2.Self-denial.This means that the leader: a.Must always have the will to go ahead endangering his personal profits,and, b.To have the ability to endure psychic and bodily fatigue,which are caused by the execution of his mission.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER
3.Majority of character. It has the meaning that a succesfull leader must: a.Be honest against himself and against the others b.Face the difficult problems and bad situations with courage c.Not be afraid of the others critique to his mistakes,and d.To be visible for his honesty and his accountability 4.Knowledge of the job. It has been proven that the one who knows the procedure of the job which he supervises,has one from the basic preconditions needed for an efficient administration.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER 5.Correct thinking. The factor of the correct thinking,consists-mainlyof the following properties: a.Common intelligence b.Ability to detect important things among incosiderable things c.Politeness,and d.Ability to foresee future developments and make plans to face them so to ensure favorable results for the Company. 6.Activity. Leadership to any level means hard work,often from morning to evening. So,leadership action leaves not much time for rest or remotion from problems.According to this point of view,good health,balanced nervous system and limitless activity,make hard work easily.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER
7.Brain Power.That means that the leader must have: a.Analytic ability b.The ability to detect big problems on time and face them properly c.A communicative ability,in order to transmit his ideas,to motivate the others to follow him and realize that the others communicate with him.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER 8.Social matureness and broadness of thinking and behavior. It means that as the leader usually develops a large set of interests and activities,he must: a.Be sentimentally mature,so to avoid breaking his heart from eventual failures,not talk big for his success,and b.Be visible for his high grade of resistance to disappointments,and for his low grade of antisocial attitude as well,e.g. enmity against the others,etc.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER The successful manager cannot be described neither as a hard leader, nor as a reasonable one. Instead of this,the successful manager is the one who has a high grade of adaptability after an exact estimation of the factors that allocate which must be the most suitable type of behavior to each specific case being in position to express it accordingly. Each manager,more or less,achieves the type and level of performance, that deserves,as long as this performance it is not anything but a reflection of the way he manages.In case of low level of performance, (in total and personal base) the manager must check, firstly,if there is something that he could handle in a better way.

LEADERSHIP
FEATURES AND PROPERTIES OF A LEADER

When the manager faces situations as when one of his reps definitely (but without an obvious reason),performs less than the definite standards, then he must be ready to reply to an analytical questionary like this which appears to the control board,below:

LEADERSHIP
Have I made clear to my rep of what I expect from him regarding results?

Have I made his position familiar to him?

Does he know how to do his work?

Have I done a good work regarding his training?

Have I ever discussed with him,with care, the problems that he faces in his work which make its closure difficult?

Has he,from my side,so much support as I can give him?

What I have done,or what I have missed,trying to develop a personal relation with him? Does he know why his job is important,in which section is placed among and the consequences of a poor performance? Have we discussed-and agreed-on what is expected form him and how reasonable is this?

LEADERSHIP
Has he been informed about his department and about the whole Company? (not only for the issues he must know ,but for the issues he wishes to know,as well) Has he effectual independence in his work,or he is submitted to an overmuch control system?

Is he in a defensive position in point of his performance?

What I have done in order to subsume him intellectually and sentimentally in the job,further of his natural subsumption? Did I take care for him to take the proper reward for each improvement he has succeeded? Did I show the necessary interest for him,as person and for his objectives,as well? Did I show the necessary interest in order to encourage him,to listen to him and to give him a chance to apply his ideas and his proposals? Did I have ever evaluate the potent and weak points of him working on the basic idea of work organization,in order to develop his potent points?

Has he an effectual and logical encouragement for undertaking rensposibilities?

LEADERSHIP

This questionary brings to the top some component elements of an effective administration. Each manager must submit this questionary to himself. Answering these questions,he must think about how his reps could evaluate him if somenone asks them the same questions about their manager.

HUMAN RELATIONS
THE UNWRITTEN RULES OF BEHAVIOR

The Area Manager,according to the modern meaning of this term,must be in a position to develop human relations not only for the Team which he manages,but for each of his reps separately,as well.At the same time,he must make sure of his reps-in every moment-that they correspond to the usual performance standards,and to the general demands of work as well, improving the conditions of their participation in the procedure of taking decisions.

HUMAN RELATIONS
THE UNWRITTEN RULES OF BEHAVIOR

The total of the relations of the Area Manager with his Department and the effective performance of his duties,depend on the honesty of these relations and maintenance of the unwritten rules of behavior,which are being considered as the basic directions of the Area Managers missions, which are as following:

HUMAN RELATIONS
THE UNWRITTEN RULES OF BEHAVIOR

1.You must give examples for everything that you are awaiting from the others to accomplish. 2. You must emphasize to the future more than the past and present. 3. You must investigate the subjects and not the symptoms.
4. You must accept the commitment of mistakes and to be taught from them.

HUMAN RELATIONS
THE UNWRITTEN RULES OF BEHAVIOR 5. You must not forerun.

6. When you are planning,you must take into account the long-term and the short-term results at the same time.
7. Everyone contributes to a success,he must take advantage of it.

8. In order to accomplish legal and morally acceptable results,you must use legal and morally acceptable means.
9. In any case,the dignity of each person must be respectable. 10. You must try to understand the others and be understood to them.