FUNDAMENTAL OF ADMINISTRATIVE

MANAGEMENT SESSION 6

By Parisa Saadati

AIM OF UNIT

Understand the role of communication in organisations

WHY WE NEED COMMUNICATION IN ORGANISATIONS.

Communication is vital in the organisation Its not a simple process Poor communication will make difficulties between staff and other stakeholders

COMMUNICATION MODELS
What are the major elements and relationships? CM helps us to identify key variables and relationship. Example of CM; Transmission Models Exchange Generation of meaning Context Discourse analysis

5 MAIN TYPE OF COMMUNICATION NETWORKS

Perception plays a key roles in their success Other type of communication like non-verbal and body language will impact on the success of the process.

COMMUNICATION NETWORK

DEFINITIONS:

ASSESS THE VALUE OF COMMUNICATION

NETWORKS IN THE CONTEXT OF COMPLETING SIMPLE AND COMPLEX TASKS

NON-VERBAL COMMUNICATION
Their impact to the cultural differences Value of feed back to effective communication Neuro- linguistic programming and transactional analysis to understanding of communication within business None verbal communication such as: Posture, gesture, touch, invasions of personal space, extent of eye contact, tone of voice or facial experession. {:-( } ---@ rose 33% our voice, 7% from words, 55%body language

ANALYSE THE STRENGTH AND WEAKNESSES OF ORGS COMMUNICATION SYSTEM

Developing communication skills is a key part of an administrative managers job Its essential for the manager to be able to send messages which : clear/ complete With most appropriate medium Include a means for providing feedback Capable of being monitored Managers needs to be a good listener Have the capacity for attention to details and information analysis Make best use of ICT, such as managing virtual team

COMMUNICATION ROLE FOR LEADERSHIP

Get the signal from, leaders or managers Have more influence on the followers Convincing them to do something Critical talk will amplify employees Body language may guide to personality but error can easily arise

They are cultural differences in body Language

COMMUNICATION IN VIRTUAL TEAM

Giving feedbacks Body language More written and words Care full about the culture, timing and use other type of media rather than words Such as video or audio and use as much as body language as you can

EFFECTIVE COMMUNICATION
Administrative managers rely on sharing and clear interpretation of information. Types of communication: informal communication formal communication

in other view: Upward Downward horizontal

FORMAL N INFORMAL COMMUNICATION

Informal: interpersonal, horizontal communication. It used to be a barrier to effective org performance, not anymore. But it is one of effective conduct of work. Formal: is planned and linked to the achievement of specific objectives and strategies. They will be based on a formal hierarchy linked to authority and responsibility.

4 REASONS Y BUSINESS FAIL

Undirected information: Communication system dont help user to recognise the value of information Missing communication channels: either they dont exist or blocked(managers dont take action so info wont reach who need it) Missing motives: is not base on seeing values in sharing info Missing oversight: even with effective communication channel , incorrect info or no system for accuracy wont help

MANAGERS CAN DEVELOP EFFECTIVE COMMUNICATIONS SYSTEM, IF:

Clear B mission, value and strategies Take a lead in implementing and maintaining effective communication systems Involve staff in developing and implementing structure and procedures for communication Help their business to become a learning org

DEFINITION OF LEARNING ORGANISATION Definition: is essence the aim is to create a culture for the continuous learning for all employees. Senge suggested that: Learning organisation are where people continually expand their capacity to create the results they truly desire, where new and expansive patterns of thinking are nurtured, where collective aspiration is set free, and where people are continually learning how to learn together.

FEATURE OF LEARNING ORGANISATION

System thinking: things are interconnected and organisation are complex systems Mental model, the driving and fundamental value and principles of the organisation Share vision Team learning Leaders develop the method of understanding Has a system of capturing and learning information and moving it where needed It values its learning Encourage people to learn Resources invested there to promote learning Top management implementation in lower levels Knowledge being defused throughout the organisation and people being encourage to apply it to work

VALUES OF BEING LEARNING ORG

IMPROVED COMMUNICATION CAN HELP BUSINESS TO ACHIEVE....

TQM PURPOSE

Quality concept to achieve effective communication