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COMMUNICATION
What
we see when
watching others,
depends on the
purity of the
window through
which we look.
Vague, Concrete,
General, Precise
Indefinite
In 1996, the
Student
GMAT scores
GMAT scores
averaged 600;
are higher.
by 1997 they
Put Action in Your
Verbs
Verbs can activate other words and
help make your sentences alive,
more vigorous.
2. Use active rather than passive
verbs.
3. Put action in your verbs rather than
nouns and infinites.
Choose Vivid, Image-
Building Words
Business writing uses less figurative
language than does the world of
fiction.
Choose nondiscriminatory
Be Sincerely Tactful,
Thoughtful, and
Appreciative
Though few people are intentionally
abrupt or blunt, these negative traits
are a common cause of discourtesy.
Tactless, More Tactful
Bluntletter; I
Stupid It’s my
can’t understand understanding…
any of it.
Sometimes my
Clearly, you did wording is not
not read my precise; let me try
Use Expressions that Show
Respect
No reader wants to receive message
that offend.
Omit Irritating
Expressions
You are delinquent
You failed to
Contrary to your
inference
Inexcusable
Simply nonsense
Choose Nondiscriminatory
Expressions
Another requirement for courtesy is
the use of nondiscriminatory
language that reflects equal
treatment of people regardless of
gender, race, ethnic origin, and
Questiona
physical features. More
ble
Freshman Desirable
Entering students;
first year student.
Workers; employees;
Manpower work force personnel
Exercise-13
Show courtesy by avoiding tactless &
blunt language.
Your letter is not clear at all:
Obviously, if you would read your
policy carefully you will be able to
answer these questions yourself.
Apparently you already forgotten
what I wrote you two weeks ago.
Exercise-14
Use gender friendly substitutes
Mankind
The best man for the job
Manmade
Manpower
Businessman
Sales man
Chairman
Ex 14 –Contd.
You guys should all be concerned
about the issue.