Communication is the key to all meaningful actions carried out by people within any work environment.

Communication in general is process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions - verbal and nonverbal

Communication in general is process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions - verbal and nonverbals.

There are three types of communication: Verbal the words people use when interacting with another person Non-verbal what a persons body transmits when they are interacting with another person Written

93% Communication Non Verbal

7% Communication Verbal

55% - body language 38% - tone of voice

 Non-verbal

communication includes facial expressions, eye contact, tone of voice, body posture and motions, and positioning within groups. It may also include the way we wear our clothes or the silence we keep.

 Body

language is the unspoken or nonverbal mode of communication that we do in every single aspect of our interaction with another person. It is like a mirror that tells us what the other person thinks and feels in response to our words or actions. Body language involves gestures, mannerisms, and other bodily signs.

 Easily

visible aspect of communication. Adds intensity to the process of communication. Improves the overall atmosphere and looks of organization.

 People

from different background and cultures. No use, If listener is inattentive. Ineffective in large gathering.

 Mind

the Body-Talk Be Careful with the handshake Establish good eye contact We must be ourselves Graceful movement

Positive Body Language Relaxed posture Arms relaxed Good eye contact Nodding agreement Taking notes Smiling/adding humour Leaning closer Gesturing warmly

Negative Body Language

Body tense Arms folded in front Fidgeting Arms behind head, leaning back Yawning Impatience Leaning away Negative facial expressions

Facial expressions
A

popular saying goes like this. The face is the index of the heart. It plays an important role in face-to-face communication, we convey a lot without speaking a word.

Eye contact Every body knows that eye contact is of paramount importance in all face-toface communication. When we look at somebody face we primarily focus on his eyes and try to understand what he means.

Gestures The physical movement of arms, legs, hands, torso and head are known gestures. They play a very important role in conveying meaning without using words.

Postures In any face-to-face communication or meeting or interview the way we hold our head, body shape and posture is very important.

Appearance Appearance, for our purpose, includes clothing, hair, jewellery, cosmetics etc. All these may seem unrelated to body language. But on having a closer look we find that they are very meaningfully related to our face, eyes, gestures, etc.

Aggressive body language: Showing physical threat. Bored body language: Just not being interested. Closed body language: Many reasons are closed. Deceptive body language: Seeking to cover up lying or other deception. Defensive body language: Protecting self from attack. Emotional body language: Identifying feelings. Evaluating body language: Judging and deciding about something. Open body language: Many reasons for being open. Power body language: Demonstrating one's power. Relaxed body language: Comfortable and unstressed. Submissive body language: Showing you are prepared to give in.

NONVERBAL BEHAVIOR
Hand to cheek Touching, slightly rubbing nose Rubbing the eye Hands clasped behind back Locked ankles Head resting in hand, eyes downcast Rubbing hands Brisk, erect walk Arms crossed on chest Walking with hands in pockets, shoulders hunched Tapping or drumming fingers

INTERPRETATION
Evaluation, thinking Rejection, doubt, lying Doubt, disbelief Anger, frustration, apprehension Apprehension Boredom Anticipation Confidence Defensiveness Dejection Impatience

 Maintain

eye contact Heads are inclined forward. Nodding their heads Feet are pointing towards you. Smile frequently

 Head

supported by the palm, often accompanied by drooping eyes. They show inattentiveness They are pulling their ears They are clicking a pen non-stop. They are tapping their hands or feet. They yawn continuously. Their feet or other body parts are pointing to the exit, as if they are very eager to leave. They move restlessly in their seats.

 Maintain

firm eye contact. Chin tilted upwards. Chest projected outwards. They maintain an erect posture, whether standing or sitting. They have a firm handshake, palms pointing downwards. They move with precision and with no hesitation. They walk solidly with forceful arm swings.

Their hands or feet are tapping. They speak in a high-pitched, fast-paced, stuttering voice. They whistle to conceal and fight their nervousness. They are often clearing their throat. One hand is clutching the other hand, wrist, arm, or elbow. Their arms are crossed, but they are gripping their biceps. They have a wilted handshake, palms pointing upwards. Their eyes evade you.

 Every

person has a unique body language. Although silence usually denotes that an individual is reserved and relaxed, but some people keep their anger within themselves and stay quiet. Be aware of the body language, but also combine your observations with the spoken words to get more hints regarding the inner feelings of another. Use this power to your advantage.

Action

speaks louder than words and body language is the literal translation to this statement.

know two languages: English and body. I prefer the latter, because I can speak it silently and without listening and while my back is turned. Jarod Kintz Language shapes the way we think, and determines what we can think about!!!