Evaluating Interpersonal Behaviors and Making Adjustment

Kelly Yao Ryan Kelly Gold Consulting Team 261 November 1, 2012

Assertive members of the group dominated meeting conversations and influenced project decisions more than less assertive members. To address this problem, the group implemented a mediator system, where a designated member facilitates the meeting. Through the new system, less assertive members voiced constructive input in the decisionmaking process of the marketing brochure and school profile template, and the team reaffirmed its core values of open-mindedness and focus.
Thesis Cause

Claim

Consequence Summary

Roadmap
Cause
Assertive members led team meetings and made decisions Adopted the mediator system

Kelly Yao

Claim

Ryan Kelly

Valuable input for deliverables and Consequence revisited team core values

Thesis

Cause

Claim

Consequence Summary

Assertive members often control the discussion of the weekly meetings.

Assertive Members

Sydney

Joe

Samina

Less Assertive Members

Neil

Nina

Catalina

Kelly

Thesis

Cause

Claim

Consequence Summary

Less assertive members contributions are lost with our current team environment.

Thesis

Cause

Claim

Consequence Summary

The team requires more empowerment and trust for higher productivity.
Brochure Group
From the article Interpersonal Trust and Its Role in Organizations. the authors claim that

Neil

Use ellipses before each phrase

Brochure content

employees participation in decision making increases autonomy, job satisfaction and affective commitment.
Ibrahim Aksel, et al. "Interpersonal Trust And Its Role In Organizations." International Business Research 5.8 (2012): 33-39. Business Source Complete. Web. 29 Oct. 2012.

Thesis

Cause

Claim

Consequence Summary

Roadmap
Cause
Assertive members led team meetings and made decisions Adopted the mediator system

Kelly Yao

Claim

Ryan Kelly

Valuable input for deliverables and Consequence revisited team core values

Thesis

Cause

Claim

Consequence Summary

The team developed a mediator system as a solution.

Kelly Sydney

Desire for equal participation in discussion

Facebook Chat for possible solutions

Unanimou s adoption of mediator system

[The mediator system] will definitely be helpful moving forward to get more perspectives and improved collaboration. -Sydney
Thesis Cause

Claim

Consequence Summary

The mediator system led to improved deliverables.

In the article Individual Creativity Performance and the Quality of Interpersonal Relationships, the authors state that

Muoz-Doyague, Mara F., and Mariano Nieto. "Individual Creativity Performance And The Quality Of Interpersonal Relationships." Industrial Management & Data Systems 112.1 (2012): 125-145. Business Source Complete. Web. 30 Oct. 2012.

the cohesion existing in the group determines the extent to which individuals feel that they can suggest new ideas without fear of censure from their colleagues.
Thesis Cause

Samina served as mediator of brochure group

Catalina recommended including bar chart

Resulted in an improved brochure with great visuals

Claim

Consequence Summary

The new system brought the group back to its team values.
Nick took on role as mediator of communication group

Egg Exercise
Loyalty Perseverance

Kelly proposed using specific statistics

Open-mindedness
Flexibility

Produced organized and informative school profile template

Focus

Thesis

Cause

Claim

Consequence Summary

Summary
Assertive members dominated team meetings and influenced project decisions.

The group developed an mediator system. Less assertive members gave constructive input for two deliverables, and team reaffirmed core values.
Thesis Cause

Claim

Consequence Summary