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Poonam Shetty Corporate Freelance Trainer

Poonam is a Corporate Freelance Trainer. Poonam specializes in training and supporting organizations and its individuals in their efforts to achieve their objectives. Prior to Freelancing , she has Served the Corporate World for more than 9 yrs and held several Important Positions like Training Manager, HR Trainer, Soft Skills Trainer & Personality Development Trainer in varied industries like Insurance, Academic, IT & BPO. Poonam is a Certified Personality Development & English Enhancement Trainer from Grey Cells India. She holds a Bachelors Degree in Commerce and a Diploma in Human Resource Management from Welingkar. Poonams approach involves working closely with an organization to understand its specific training needs to provide winning training solutions. Her passion for facilitation and knowledge transfer has built lasting relationships. Her style is simple and highly personalized. The training technique is entirely focused on EXPERIENTIAL LEARNINGS with the use of Group & Individual Activities, Case Studies, Role Plays, Adult Learning Principles and Thought & Introspection sessions. She is a strong and versatile communicator, and has handled training in English, Hindi & Marathi language. Poonams background also enables her to effectively adapt and develop programs specific to the unique organizational environments and cultures.

Education and Professional Affiliations:


Commerce Graduate from Mumbai University. Diploma in Human Resource Management from Welingkar Certified Personality Development Trainer from Greycells india ltd. By Mehul Kuwadia. SMART TRAIN Train the Trainers Program by Suresh Bharwani CEO of Jetking Infotrain ltd. Certified by Reliance for conducting Power of Probing(Sales Training). Attended Content Development training (Instructional Design ) by Reliance. Training Aint Telling Certified (Train the Trainer certification by Max New York Life) ULIP Certified from MNYL Certified SPOKEN ENGLISH Trainer . ECIP Certified from Edubridge India.(RETAIL Certification) Attended Steven Coveys 8TH HABIT

Have designed Customized Inbound & Outbound Training Workshops through Training Need Analysis & Imparted Training on the following Topics:
POWER OF DISC Relationship Management Workshop for Managers. EFFECTIVE COMMUNICATION SKILLS CLIENT RELATIONSHIP MANAGEMENT CUSTOMER SERVICE WORK LIFE BALANCE SELF MANAGEMENT PRESENTATION SKILLS WORKPLACE ETIQUETTE CONFLICT MANAGEMENT TEAM MANAGEMENT SUCCESS (MOTIVATIONAL WORKSHOP FOR FRESHERS) INTERPERSONAL RELATIONSHIP COUNSELLING SKILLS WORKPLACE ETIQUETTE LEADERSHIP PERSONALITY DEVELOPMENT & PUBLIC SPEAKING SELLING SKILLS TIME MANAGEMENT TEAM BUILDING POWER OF PROBING( FOR MANAGERS) EMOTIONAL INTELLIGENCE
Employability Skills

Behavioral Training

Sales Training

Soft Skills

Retail Training

Core strength and passion lies in facilitating workshops on


Business Etiquette. IMPRESS !! Making the First Impression.(Grooming & Etiquette) Customer Service Employability Skills Presentation Skills Campus to Corporate Program ( For Freshers & Junior Executives) Communication for Success. Behavioral The Confident YOU - Interactive Skills. Training Building Interpersonal Relationships. Personality Development Presentation Skills. Sales Training Building Positive Attitude Telephone Etiquette Sure Success in Interviews Soft Time Management Skills Goal Setting (a Motivational Training Workshop) Work Life Balance. Stress Management Retail Training Team Management. Conflict Management Train The Trainer Selling Skills Outbound Training. Retail Training. Career Development Program. / Employability Enhancement Skills program

Value Based Activities Trainer Led Discussion

Role Plays

Video Based Learning

Case Studies & Psychometric Tools

Over 10 Yrs of Experience in Training Soft Skills , Behavioral , Outbound & Sales Training

Training Methodology Experiential Learning

Outline for Soft Skills


Outline Excel Sheet

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