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Business Communication in Ethical Context

Prepared By Muhammad Rafiuddin NIMA

What is Ethics?

Ethics
The application of general ethical concepts

to the unique situations confronted in business. It asks what is right or wrong behavior in business and what principles or rules can be used as guidance in business situations.

Ethics As a Communication Issue


We dont only transfer words

INFLUENCES ON PERSONAL ETHICS


People

Culture
Philosophy

Law
Religion

INFLUENCES ON PERSONAL ETHICS

PEOPLE
Family Friends Teachers

INFLUENCES ON PERSONAL ETHICS

Culture
Myths

Stories
Legends

INFLUENCES ON PERSONAL ETHICS

Philosophy
Descriptive Ethics

Normative Ethics

Theologism

Teleology

The 4 Concepts of Ethics

Utilitarianism

Deontologism

Philosophy Theologism
A moral Perspective that attempt to pattern

actions according Gods Will


what would God have me do in this Situation?

Philosophy Deontology
Derived from the Greek word for Duty

Actions are not justified by their

consequences. Factors other than good outcomes determine the rightness of actions They believe that you should always tell truth

Philosophy. Teleology
Consequence driven approach

They believe that the singular duty is to maximize good consequences

Philosophy.. Utilitarianism
The morality of an action can be determined

by its consequences An action is ethical if it promotes the greatest good for the greatest number

Philosophy
Example: A deranged Gunman is holding five people hostage at gunpoint in a lobby of bank. He asks if any other customers or employees are in bank you know that three customers escaped to backroom along teller. Do you tell them truth?

Deontologism
Derived from the Greek word for Duty

Actions are not justified by their

consequences. Factors other than good outcomes determine the rightness of actions

Communication & Ethical Issues


Legal Issue

Key Area For Ethical Communication

-Personal Written and Spoken message -Cross-Cultural Messages -Advertising Message Ethics and organizational resposibility -Formal V/S Informal ways of Comm.

Communication & Ethical Issues.

Legal Issues
Defamation and privacy

-An employees personal Disabilities -An employees personal identity and private facts -An employees Records, Reports, Letters, Electronic Data Discrimination and Harassment Plagiarism Copyrighting

Key Area for Ethical communication

Personal written and spoken Messages


1. Message Purpose

2. Research methods
3. Selection Material

4. Development of ideas
5. Use of language 6. Ethical context 7. Self-analysis

Key Area for Ethical communication

Cross-Cultural Messages
1. Cultural context

2. Misunderstandings
3. Language

4. Accountability

Key Area for Ethical communication

Advertising Messages
1.

2.
3. 4. 5.

Language Graphics/print Omission Truth Accountability

Ethics & Organizational Responsibility


Formal Communication Public messages Employees manuals and policy statements Mission statement and ethical codes Informal Communication

THANK YOU!!!!!!!!!!!