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Submitted by
Hafiza Nayab Gul Cheema Hina Zahoor Mehak Kiani Maryam Javed Rutaba Butt
INTRODUCTION:
The Serena Group comprises a collection of 32 luxury resorts, safari lodges and hotels, which are located in East Africa (Kenya, Tanzania, Rwanda, Uganda and Mozambique) and Southern Asia (Pakistan, Afghanistan and Tajikistan). The Serena Hotels Group is one of 96 companies that make up the Aga Khan Fund for Economic Development (AKFED), the for-profit arm of the Aga Khan Development Network (AKDN). The Group trades under the name Tourism Promotion Services (TPS Serena).
to provide our management and staff with an environment that enables us all to deliver a level of operating standards, which will both exceed the level of our guests' expectations and result in satisfactory returns to our stakeholders. The development of those projects that accord optimum regard to environmental concerns in terms of; design, planning, construction and operation.
We are sensitive towards monitoring the interests of the local population; particularly with regard to the safeguarding of their traditions, culture and future development.
CONTD
We practise a responsible attitude towards energy conservation in terms of the reduction and recycling of waste; the control of sewage disposal, airemissions and pollutants; the reduction in use of such unfriendly products as CFSs, pesticides and other toxic substances; and the reduction of noise and visual pollution. Serena is sensitive to the conservation of environmentally protected or threatened areas, species and scenic aesthetics. We shall also aim to achieve the enhancement of the landscape, wherever possible, by means of indigenous plant material reinforcement. We always endeavour to conserve rather than exploit nature.
SERENA SERVICES
SERENA CARE
SERENA QUALITY
TREASURING OUR HERITAGE
CONTD
SUSTAINING THE ENVIRONMENT
HOTEL FACILITIES
Zamana Restaurant offering continental buffet for lunch and dinner
Dawat Restaurant; a fine dining restaurant serving Pakistani cuisine with live music
Al-Maghreb Restaurant specializing in Moroccan and Lebanese cuisine
Baradari, a seasonal outdoor BBQ restaurant serving traditional Pakistani BBQ Wild Rice; a spectacular oriental cuisine restaurant Maisha Spa & Health Club Shopping Arcade
Rakaposhi Caf and Patisserie with indoor & outdoor seating Bazaar Court; serving a range hors d'uvres and specialty grilled items Lobby Lounge, open 24 hours a day, offering tea, coffee, soft drinks, and light snacks Nazara Lounge; a unique and special restaurant, located on rooftop level
EXISTING INFORMATION SYSTEM OF THE SELECTED FUNCTIONAL AREA & ITS ANALYSIS
Selected functional area:
The functional area selected by our group is Finance & IT as they are interrelated to one another, here, at Serena Hotel Islamabad.
ZTE:
It is an entity that monitors all the exchange working of the hotel.
GUEST REQUIREMENTS
Video conferenceHDX 8000
room internet
Wi-Fi Ethernet DedicatedAny fibre link IP TV System--- Work on Internet cable, it is nowhere used in Pakistan except Serena Hotels & lodges in Pakistan.
TELEPHONE EXCHANGE:
Previous Exchange: normal manual switches Present Exchange: V pond---G pon Nayatel ONT
CONTD
BUSINESS CENTER:
Fax, Phone, Internet, Photocopy
Handi Press Software--- Given to Guests and the embassy HIGH PROFILE BANDWIDTH:
Finance Controller
Assistant Finance Controller Acc Manager Purchase Manager Credit Manager Income Auditor Mgr IT Manager Payable Incharge
Thank you