The Art of Listening & Conversing

Listening Skills
Body Listening
- Listening to self , listening others - 7 Chakra System(relationship between body & mind)

Conscious Listening
- Hear carefully & patiently

Questioning skills
- Important to establish what you are trying to achieve - Open Ended Question : ask for elaboration of an idea - Close-Ended : used to direct a conversation

Listen Up develop the skill of active listening

Improving Social skills in Formal Conversations

Be aware of your - Speaking Voice : Speak in a modulated tone - Body Language : avoid loud gestures - The topics : avoid discussions on personal life; dont hog - Be present in the moment : Avoid distractions - Be a good conversationlist : Allow others to talk. Dont interrupt - Be aware of who you are speaking to Besides keep in mind your table manners, maintain eye contact, proper referencing ,avoid asking too many Qs or providing unsolicited advice

Common Mistakes when talking to people

Judging your performance against unrealistic standards dont use long term goals as a standard to measure your current performance against The failure to learning each day dont be lazy , follow through your goals, dedicate & committ yourself to excel , Implementation is crucial Attempting to be original people are happy to talk about mundane topics as theres no effort involved. Dont frustrate yourself.

Ways to improve communication skills

Go step by step once comfortable with the previous 1. Small Talk helps to size up the other person; engage each other at a surface level 2. Fact disclosure find out commonalities; open ended Qs; find topic that interests both parties 3. Share viewpoints & Opinions be prepared to listen to others opinion on sensitive topics; avoid character assassination 4. Share personal feelings things of deep value to you could be shared ; provide a little distance between you and your friend

Personality
Assessing your personality is very important Life is not measured by the no. of breathes we take but by the moments that take our breath away. Life isnt about how to survive the storm, but how to dance in the rain. The happiest people not necessarily have the best of everything. They make the best of everything they have. Honesty & Perseverance are key factors in determining where you stand in life. Dont be a duck. Be an Eagle

Email Ettiquetes & Usage

Email Policy
Objectives of a corporate email policy: 1. Commercial: sending effective emails to gain advantage 2.Productivity : setting out rules for personal use 3.Legal : minimize the risk of law suits

Include guidelines of salutation/ending Use of signatures & deciding priority allotment Expected time in which an email is to be answered Use of the cc: & bcc: feature How & when to forward emails, to whom & how to

Commercial

Productivity
Acceptance of personal emails Subscription to newsletters & newsgroups Dont engage in non-business activities that unnecessarily tie up network traffic

Legality
Increase awareness of harmful consequences of inappropriate consequences State clear policies as to how to use emails Maintain transparency Include a point of contact form queries

Need for email Disclaimers

1. Legal Reasons
Breach of Confidentiality Transmission of Viruses Entering into contracts Negligent misstatement Employers Liability

2. Marketing Reasons
Add marketing information Convey professional image

Types of disclaimers
Internal/external Departmental Specific: Recipient name, Supervisor name , date

Disadvantages of disclaimers
Can sometimes end up being quite a long list Redundancy Replication. Can be avoided by chnages in pattern

Presentation skills
The use of voice inflection on stage to be a better presenter Avoid monotonous speeches, modulate your voice Be passionate, lively & speak with animation Most importantly be natural dont forcefully try to change yourself Picking up a right presentation topic :
Pick up a subject that you are passionate about Pick up something that could be illustrated by the help of pictures

Presentation Tips
Start with a Quotation Use of pictures Involve the audience by small Q&As Produce an unusual statistic Live with the fear Realise that you will come down Clean your shoes Eye contact Avoid jargons Keep it short & simple ( KISS ) Dont use power point sound effects Check the location before delivery Check on the body language & dressing

Thank You..!!
Presented By: Kirti Bubna