ISO 9001:2008 The Process Model

CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM

MANAGEMENT RESPONSIBILITY

CUSTOMERS

RESOURCE MANAGEMENT

MEASUREMENT, ANALYSIS, IMPROVEMENT

CUSTOMERS

SATISFACTION

REQUIREMENTS

INPUT PRODUCT REALIZATION

PRODUCT

OUTPUT

OUTPUT

A Model of a process-based quality management system (Taken from ISO 9000:2008)

Management Principles - ISO 9001 2008

Customer focus Leadership Mutual beneficial supplier relationship

Factual approach to decision making

Continual improvement

Based on eight quality management principles

Involvement of people

Process approach
System approach to Management
3

Process approach Continual improvements of Process

Understandings & meeting requirements PLAN

Processes in terms of Added Value DO

P-D-C-A Cycle

Continual improvements of Processes based on objective & measurements ACTION

Measure results of process Performance and effectiveness - Objective Measurements CHECK

4

5 - Management Responsibility
Development, implementation and continual improvement of QMS

Establishment of

Quality Policy Quality Objectives

Top Managements commitment

Customer Focus -Identification of Customer requirements

Communication of importance of Appointment of Management Representative Conducting Management Reviews Providing required resources

Regulatory & statutory requirements Meeting customer requirements Quality Policy & Quality objectives Responsibilities & authorities

THE BENEFITS
Continuous improvement of your Quality Management Systems (QMS) and processes More reliable operations to meet customer requirements. Improve performance and bottom line Improve corporate culture - constant improvement Your ISO 9001:2008 certificate from SGS demonstrates high levels of service quality A valid ISO 9001:2008 certificate shows that your organization follows the most internationally recognized quality management principles.

Model for Benefits of a quality management system

Increased profitability

Improved internal transfer of know how

Improved morale & motivation of staff

Reduced quality costs

Enhanced customer satisfaction and loyalty Increased competitiveness

Based on PDCA Cycle

ISO 14001:2004

Environmental Concerns
Environmental Concerns Protocol and conventions
International Framework Convention on Climate Change signed in Rio in 1992 Kyoto Protocol - 1997 Montreal Protocol CITES - Convention on International Trade in Endangered Species Rio Biodiversity Convention

Global warming

Depletion of the ozone layer

Loss of biodiversity

Air pollution
Water pollution Waste

Transboundary air pollution convention Local and regional controls

Marpol Convention on pollution from ships Local legislation Basel Convention and Local Legislation

Overall Benefits of an EMS

assurance to customers good public/community relations access to capital enhancing image and market share vendor certification criteria improving cost control reducing liability conserving materials and energy obtaining permits/authorisations improving government-industry relations