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Q.C. Tools
A Training Presentation on the
N7
By Christopher Diaz
What are the
New Seven Q.C. Tools
❶ Affinity Diagrams
❷ Relations Diagrams
❸ Tree Diagrams
❹ Matrix Diagrams
❺ Arrow Diagrams
❻ Process Decision Program Charts
❼ Control Charts
Relation Between New Seven
Q.C. Tools and Basic Seven
Tools
FACTS
Data
Information
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
Benefits of Incorporating
New Seven Q.C. Tools
Slide 1 0f 4
Enhanced Capabilities
❶ Organize verbal data
❷ Generate ideas
❸ Improve planning
❹ Eliminate errors and omissions
❺ Explain problems intelligibly
❻ Secure full cooperation
❼ Persuade powerfully
Benefits of Incorporating
New Seven Q.C. Tools
Slide 2 0f 4
Cooperation is Countermeasures
Things go well
obtained are on target
Topic
Affinity Statement Affinity Statement Affinity Statement
Data Card Data Card Data Card Data Card Data Card Data Card
Data Card Data Card Data Card Data Card Data Card Data Card
Data Card
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Relations Diagrams
Slide 1 0f 7
Constraints
New Seven Q.C. Tools
Tree Diagrams
Slide 3 0f 5
4th means
Primary means
3rd means 4th means
Constraints
Secondary means 3rd means 4th means
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Matrix Diagrams
Slide 1 0f 7
QC circle supporter
O =2 O X =5 O Subsidia ry
=3 X =6
Site QC circle
Section/Plant
Section/Plant
Practicability
Manager
Member
Efficacy
Re ma rks
Leader
Rank
QC circle supporter
=3 X =6
Site QC circle
Eva luation Re sponsibilitie s
Section/Plant
Section/Plant
Practicability
Manager
Member
Efficacy
Re ma rks
Leader
Rank
4 12
1 2 3 5 9 10 13
Activity
6 8 11
7
New Seven Q.C. Tools
Arrow Diagrams
Slide 4 0f 7
4 12
1 2 3 5 9 10 13
Activity
6 8 11
7
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 1 0f 7
NO
NO NO
NO
YES YES NO NO
YES
NO
GOAL
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 4 0f 7
Constructing a PDPC
❶ Select a highly effective, but
difficult strategy from the Tree
diagramon a goal (most desirable
❷ Decide
❸ outcome)
Identify existing situation (Starting
point)
❹ Identify constraints of objective
❺ List activities to reach goal and
potential problems with each
activity
New Seven Q.C. Tools
Process Decisions Program
Charts
Slide 5 0f 7
NO
NO NO
NO
YES YES NO NO
YES
NO
GOAL
Source: Nayatani, Y., The Seven New QC Tools (Tokyo, Japan, 3A Corporation, 1984)
New Seven Q.C. Tools
Matrix Data Analysis
Slide 1 0f 6
Mental Attitudes
- Keen awareness to the actual problem
- Eagerness to solve problem
- Be highly motivated for the challenge
4 Specific Keys
❶ Understand the problem
Stage 1 - problem is unclear and not obvious
what exact issue should be
addressed
Stage 2 - problem is obvious, but causes
unknown
explore causes and single out valid
ones
Stage 3 - problem and causes are known
Keys to Successfully Using the
New Seven Q.C. Tools
Slide 3 0f 5
.Group Discussions:
- Ensures common understanding
- All data should be without bias or
distortion
- Data should fit objective of the analysis
Keys to Successfully Using the
New Seven Q.C. Tools
Slide 5 0f 5
Primary
Cause
Primary
Cause
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Practical Application of
New Seven Q.C. Tools
Slide 3 0f 5
”Abilities Required for Applying New Seven QC
Tools”
A Cause
Interpret data clearlyStatements (hints areseriousness
N Understand in yellow) of problem
B Select appropriate tool O Think flexibly from various standpoints
C Think systematically P Obtain appropriate verbal data
D Give opinions Q Expose core of problem
E Know what the problem is R Communicate well
F Extract necessary information S Accurately understand real problem
G Collect reliable verbal data T Have excellent intuition
H Think multidimensionally U See to heart of problem
I Obtain facts V Select appropriate type of verbal data
J Interpret analytical results W Think in terms of word-based diagram
K Generate ideas X Express genuine thoughts
L Know that distorted data is useless Y Hear and respect other's opinions
M Grasp overall pictured Z Generate highly accurate verbal data
Practical Application of
New Seven Q.C. Tools
Slide 4 0f 5
”Abilities Required for Applying New Seven QC Tools”
T Primary
Cause
Primary
Cause
Use N7
Skillfully B
R Primary
Cause L
Y I
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
Practical Application of
New Seven Q.C. Tools
Slide 5 0f 5
Solution for ”Abilities Required for Applying New Seven QC Tools”
F S U
M T E N
C W J Use N7
Skillfully B G
H R P X L
Y A Z V I Q
O K
Source: Foster, S., Managing Quality (Upper Saddle River, NJ: Prentice Hall, 2001)
D
Summary
New Seven Q.C. Tools
Benefits of New Seven Q.C.
Tools
1- Provide Training in Thinking
2- Raise People’s Problem Solving Confidence
3- Increase People’s Ability to Predict Future
Events