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Background
Most of people who work in organizations are in relationship with a wide range of people. Problems of communication:
Political in-fighting and power struggles Personality conflicts Conflicting goals
Good Communication:
Is prerequisite but does not insure effective communication.
Toms response:
Tom felt annoyed by Steve's response and questioning his original judgments about Steve's flexibility and adaptability
Result:
Steve resigned to take position with competitor Tom later found out that Steve had left because he had concluded that his career with the company was finished when Tom offered him the marketing services job
Steve initial assumption: Good sales manager did not transferred out of sales division (based on observation). Steve is a good manager Perceived: Tom offering for position transfer as sign of dissatisfaction Felt: Negative feelings of surprise, anxiety, threat and resign to other competitor
Facilitating Understanding
Having had a glimpse of how each of the people experienced the situation The Purpose : Easier to understand the misunderstanding Information is an important thing to understanding more deeply about other people.
What do you do, if theres a possibility that could prevent you from hearing other persons views
Increasing your awareness to other persons :
Assumptions Perceptions Feeling Try to imagine the reality Recognizing your point of view
Assumption
Misunderstanding stemmed from the different sets of assumption. Assumption will impede the understanding because we never know another persons experiencing. But an Assumption is a process of communication.
Examples of assumptions
Below is the process of assumptions in the daily communication :
Other person perceived situation. Other person making same inferences we are. What is taking place should be logical The other person ought to experiencethe same feeling. The communication in a given situation has no relation to other event. The persons understanding are based on logic not feelings.
We approve the perception of other person behavior fit with our perception.
Tagiuri suggestion
Tagiuri suggest the following strategies to prevent communication problems :
Suspend judgment of right versus wrong. Attempt to see the situation. Define terms and check the meanings with other persons. Deal with facts. Reopen communication. Restate issues. Stimulate feedback.