Академический Документы
Профессиональный Документы
Культура Документы
Todays Date
Goals
Improve the satisfaction of each patients hospital stay
Put the patient in the center of their hospital stay
Currently over 350 Sodexo clients are now using the At Your RequestRoom Service Dining program. Nearly of all Sodexo managed nutrition services departments in North America now utilize the At Your RequestRoom Service Dining program. Where does Sodexo currently provide At Your RequestRoom Service Dining?
Program Overview
What you want, when you want it. Offers a personalized approach to patient care Provides a home-like feel and sense of comfort Foods are freshly prepared for the patient Flexible, just in time meal service Gives the patient control of the process in an environment where the patient has little control Improved meal intake, aiding in the healing process
The At Your Request-Room Service Dining program is dependent upon both Nursing Services & Nutrition Services staff to make it a success for our patients. Together, through clear lines of communication, AYR Room Service will be beneficial for everyone.
How It Works
A patient is admitted to your unit with a diet order. Upon your initial assessment of the patient, AYR will require that you do two things.
First, give a quick overview of how the program works and what the patient needs to do in order to place his/her meal selection. Second, assign the patient a classification from the follow list: APPROPRIATE: Patient will participate in Room Service. The Patient is capable of choosing his/her own meals and calling to place a meal order. APPRORIATE W/ASSIST: The Patient will require assistance for meal selections. The patient may have minor problems reading the menu or using the telephone. The patient will receive assistance from a family member, Nursing Service or a Room Service Associate. NOT APPROPRIATE: The patient will not participate in the Room Service program. The patient will receive a non-select meal based on the meal delivery schedule.
How It Works
Flow of Events
Nursing introduces program to patient and assesses patients ability to participate in Room Service. Phone Number, Menu, Hours of Operation, etc. Unit staff enters diet order and AYR classification as: Appropriate Appropriate w/ Assist or Not Appropriate Patient calls 2233 to place his/her order Name verified Diet Verified Selections entered
Patient selections are prepared and tray is assembled in accordance to prescribed diet.
Diabetic patients and patients with meals associated meds will be reminded to push their call light button to inform their Nurse they have ordered a meal.
Soiled trays will be removed from the Patients room and soiled utility rooms by Nutrition Service staff.
How It Works
Flow of Events Diabetic Patients & Meal Associated Meds.
Nursing educates patient as to med passing schedule, Insulin admin. /blood glucose checks. Call light discussed and Nurse and Patient agree on associated meal times Room Service Operator will remind all Diabetics and Patients taking meds with meals to push their call light button to notify their Nurse that a meal has been ordered.
Patient orders meals according to med schedule. Meals can be ordered at peak times or pre-ordered prior to meal time.
Diabetic and Patients with meals associated medications will be sent as priority trays.
Room Service Associate passing trays will push the call light button for all Diabetics and Patients w/ Meal associated Meds to inform the Nurse that the meal has arrived.
Communication
Patient must have diet order entered into Kean/Cerner before they can order food
Important to keep patient informed of upcoming procedures, tests, rehab sessions Will be events that are unanticipated If patient not available when meal arrives, a card will be left and patient can then call for another, fresh meal upon return Patients responsibility to cancel meals
Reminded by Diet Office Operators to notify nurse that meal has been ordered
Other potential food and drug interactions Patient educated by nursing on timing of medication and meal
Isolation Precautions
Patients in various precautions can participate as long as they are able to use the telephone Trays would be delivered to nurses station Nursing is responsible to deliver and pick up tray Menus are disposable
Do not use the meal ordering line, DIET (3438 ), to address concerns Utilize the 4170 manager spectra line
When the tray is removed (by Nutrition Service or Unit Staff) the magnet should be moved back to the inside of the door jam indicating the patient has finished his/her meal and there is NO tray in the patient room.
Menu Screen
Nutrient Field
Item Buttons
Modifier Screen
Item Buttons
Meal History
Status Screen
Alerts
Tablet Computer
Tablet PC
Used to assist patients with their meal order bedside. Wireless technology to receive real time patient information updates.
Working/carrying case
THANK YOU!