Talha Shaukat 09-NTU-1094 Muhammad Yahya 09-NTU-1072 Mustansar Hussain 09-NTU-1075 Naeem Amin 09-NTU-1077 Zakariya Zubair 09-NTU-1102

Communication
It is the transfer of information and understanding from one person to another person. It is the way of reaching others with facts, ideas, thoughts and values. It includes Listening Speaking Writing Reading

Importance of communication
Through communication, people reach some understanding of each other. Learn to like each other. Influence one another, build trust, and learn more about themselves and how people perceive them. Through effective communication, a manager can mobilize the employees behind an organizations vision and inspire a conscious and concerted team effort to attain the vision.

Communication styles
There are many types of communication styles but four basic communication styles are Passive Aggressive Passive-aggressive Assertive

Passive style

Based on hopes to avoid confrontation at all costs. People do not talk much. Question less, and actually do very little. This style tends to result in a lose-win situation Results in feelings of victimization, resentment, and a loss of a sense of control.

Aggressive style

Always involves manipulation. Aggressive style create a win-lose situation. Disrespectful and hurtful to others in communications. Thinking is developed that power and control are the only way to get needs met. Have a lack of empathy for others.

Passive-aggressive style

Avoids direct confrontation (passive), but attempts to get even through manipulation (aggressive). Use procrastination. Forgetfulness. Intentional inefficiency rather that being direct in their communications with others. This style of communication often leads to office politics and rumor-mongering.

Assertive style
Most effective and healthiest form of communication. People are direct with the goal of creating a win-win situation. They operate from the belief that each person is responsible for solving his or her own problems. They take responsibility for their own decisions and actions.

Strategies for developing assertive communication

Watch your body posture practice using an open, assertive body language and voice. Think before you speak. Take a few seconds to make sure you are conveying the right message, and in the way you want to convey it. Dont apologize if its not warranted. Remember it is ok to say no.

Importance of communication styles

Understanding the four basic types of communication will help people learn how to react most effectively when confronted with a difficult person. It will also help them recognize when they are using manipulative behavior to get their own needs met. Always have a choice as to which communication style to use. It will help them diffuse anger, reduce guilt and build relationships - both personally and professionally.

What makes a good communicator

An active listener An effective presenter A good reader An effective writer

Active listener
An effective listener must have following abilities.

Choose an appropriate physical environment. Listen with empathy Observe position and posturing Make eye contact Keep an open mind Hear the person out

An effective presenter
An effective listener must fulfils the following points. Be considerate of others. Do not embarrass others. Dont draw attention to yourself. When you speak, be concise. When a person tries his/ her best and fails, do not criticize him/ her. Actions speak louder than words. Do not detract from others nor be overbearing in giving orders. Do not go where you are not wanted. Do not give unasked-for advice. Do not be quick to talk about something when you dont have all the facts.

A good reader
Good reading habits and strategies help people handle their tasks more efficiently. Knowing what is needed to be known, and reading appropriately Knowing how deeply to read the document: skimming, scanning or studying Using active reading techniques to pick out key points and keeping the mind focused on the material Using the table of contents for reading magazines and newspapers, and clipping useful articles Understanding how to extract information from different article types.

An effective writer
When a letter, report, or program handout includes an error, readers are likely to remember the error rather than the message. Proof-read aloud everything. Make no assumptions. Define all terms and eliminate vague pronouns. Plan your time to allow for proof reading and correcting.

Seven actions of effective communication

Important actions that are required for an effective communication. Listen more carefully and responsively. Explain your conversational intent and invite consent. Express yourself more clearly and completely. Translate your (and other peoples) complaints and criticisms into specific requests, and explain your requests.

Contd.
Ask questions more open-endedly and more creatively. Express more appreciation. Make better communication an important part of your everyday life.

Three myths of communication

Myth One: Communication is the magical cure for all our woes. Myth Two: Communication cannot break down, machines break down. Myth Three: Communication is Merely Skill Building. Communication is a complex process that must be taken and understood as a whole.

Thank you