The future shape of business is being redefined through outsourcing

What is Outsourcing
Outsourcing means finding better ways of doing business. It helps companies to look to the value chain for high leverage areas and helps them to better utilise their resources to exploit these areas. Outsourcing is a means to achieve competitive advantage by focusing on core competencies.

What to Outsource

CRM (Customer Relationship Management) SCM (Supply Chain Management) Back Office
Payroll Billing Accounting Investor Relationship Management Share Transfer & Fixed Deposit Accounting

Why Outsource
Use the specialised services and skills of the Outsourcing partner Better utilise internal resources Increased responsiveness to customer needs Decrease financial risks by reducing capital investments

In-house Vs. Outsourcing Key Questions

Speed and cost for transformation how long will it take to transform the function or process internally vs. externally? Management attention should management devote a significant amount of time and energy to this process? Talent are we putting our best people, with the appropriate skill sets, into these processes?

In-house Vs. Outsourcing Key Questions

Capital does the function win (or lose) the war for capital within the corporation? Track record does the function have a track record for meeting or beating its commitments? Accountability if the transformation is NOT successful, who will be held accountable? Culture does the function have the right culture to operate the future state model?

Motivators for Outsourcing

The followings are the major reasons given for taking outsourcing decisions

Difficulty of hiring skilled professionals (28.8 percent), Lack of in-house skills to deliver the desired levels of quality (20.3 percent), Budgetary considerations (13.6 percent), Mandate from the management (11.9 percent).

Risks in Outsourcing
Information Security Loss of control Compromising confidentiality Monitoring costs

Minimising Risks

Choose a service provider that has a proven track record - talk to customers of the service provider Know your requirements, both current and future, and put them in the contract Stay away from variable costs in the contract like communication, travel etc. Treat the outsourced relationship as a partnership and the employees and extended team members

Minimizing Risks

Choose a service provider who provides you with value adds, services or products that may not be in the contract. Develop a strong partnership with the vendor Secure a confidentiality agreement Simplify the interface between the two organisations Focus communications

The Key Layers in Outsourcing

Strategy Process Design Operations Systems

The Key Layers in Outsourcing

Retain in-house

Strategy - governance, policy setting, decision-making and direction Process Design - design, and consultative activities The Strategy and Process Design layers are typically retained with the management to ensure overall control of the activity

The Key Layers in Outsourcing

Outsource

Operations - administration, clerical activities

and day-to-day execution System - technology, infrastructure and transactional processing It is these two bottom layers combined - Systems and Administration layers that are most appropriate for Business Process Outsourcing (BPO)

Benefits
Service

Industry knowledge and expertise of the vendor Quick response time Function Difficult to Manage or Out of Control They are great in a pinch ability to increase resources whenever required

Benefits
Costs

Pay only for what you need The infrastructure is of the vendor Economies of scale with the vendor Reduce or Control Operating Costs Outsourcing is a cost-effective way to increase your resources.

Why Us

Quality and Confidentiality

Highest levels of service

Accuracy Investor Relationship Management

Technology Edge
Real time enquiry/feedback management Web interface for better communication

Complete confidentiality and reliability of information Dedicated support systems for investor interface with real time information