COMMUNICATION SKILLS

Communication skills
Is it just Speaking? Is it just Listening? Is it just social skills? Encompasses Building trust, striking a common chord, engaging the audience ,receiving feedback and much more!

Remember The skill to do comes with the doing

Effective communication
Def: It is the process of sharing ideas or exchanging information between 2 or more persons/parties. Significance: * Lifeline of the organization * Interpersonal process * 2 way process * Technological advances * Various Media can be used.
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AIMS AND OBJECTIVES

Quicker Problem solving Better Decision Making Steady Workflow Enhanced Professionalism Improved interpersonal relations

Communication Process
MESSAGE

SENDER

ENCODING

FEEDBACK

MEDIUM

RECIEVER

DECODING

Communication Process
Feedback is response generated to the information sent . 100% success achieved if message sent out is perceived appropriately and proper feedback is received. Silence or no feedback may be fatal !

Types of Communication
Internal Communication - Co workers - Seniors - Subordinates External Communication - Customers - Shareholders - Vendors - Media, PR
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Forms of communication
Verbal Written , Oral Non Verbal Visual, Auditory

Communication Process
People generally remember 10% of what they read 20%of what they hear 30% of what they see 50% of what they hear and see 70% of what they write 90% of what they do!
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