S: SUSTAINED M: MOTIVATED I: INDIVIDUAL L: LEADING the E: EMOLUMENT

Why SMILE?
1: Do not frown, it will never be in fashion, smile is always in trend!
2: A smile kills an approaching frown

3: Guests seldom notice old clothes, if you wear a big smile

4: Smile is a curve that sets everything straight 5: Smile improves your face value & it is FREE 6: A smile is the light in the window of your face that tells Guests you are at home 7: Everyone smiles in the same language and it is universal welcome

8: If you do not have smile, I will give you one of mine 9: Wear a scowl and have wrinkles, Wear a smile and have a great day 10: The shortest distance between you and Guest is smile 11: You are never fully dressed without a smile Wear a smile 1 size fits all 12:It takes 43 muscles to frown and only 17 to smile

Ensure you SMILE @ Store One

Objective: Smile is an ongoing process of Rewards to recognize Colleagues who provide Outstanding internal/external Guest Service

Benchmarking: It can be, below given all 3 situations or may be just 1 1: Transaction Value: One sales executive in single bill - minimum value 12 K or above 2: Highest Sales of the month: Total highest sales value generated in a month by 1 colleague

3: ABCD i.e. Above & Beyond Call of Duty: Going out of way to help internal/external Guests rendering delightful & astonishing experience (it can be sales value/no sales value)

Mechanism: 1: Any colleague can spot anybody in the business however only DM - Department Managers and hierarchy below i.e. Sr. CSA/CSA - Customers Sales Associates, CSDE - Customers Service Desk Executives, SCM members, Maintenance etc are entitled for rewards. Ex: Mr. X visited Nagpur Store One and saw a colleague providing an outstanding service to an external Guest/gets to know a colleague has covered ABCD criteria, all Mr. X has to do is ask for Nomination Form, fill it, seal it and submit at cash desk/HR/write to any Smile Committee Member/write to smile@storeone.com (Suggestion- creation of an email ID smile@storeone.com)

2: Guests to follow the same process as well however Guests feedback/compliments will be taken into consideration. Moreover, they can write directly to smile@storeone.com 3: Cut off date to receive nominations: Last working day of every month 4: Cut off date to finalize nominations: By 6th working day of every month, all received nominations shall be reviewed & final decision shall be made by Smile Committee Members. 5: Cut off date to announce names of Star Performers/Smile Champions : Within 2 working days after nominations are finalized 6: Announcements: To be made during morning briefings/News Letter

Eligibility Criteria : Round One 1: Smile, Grooming, Etiquettes, Half Bent Service , Utmost Co operation level at all times. 2: Colleagues working in Store One on Indiabulls payroll are entitled (Vendors/Partners to launch similar initiatives in tandem) 3: Length of service is not a criteria Newly Joined colleagues are eligible to participate.

Round 1 - Collect stars to evolve as SMILE 1: If a colleague is selected for 1st time, gets an acknowledgement card, magnetic badge & a metallic star to be placed in the 1st row. Cash Prize: 500/ RS 2: If same colleague is selected for 2nd time, gets another acknowledgement card & 2nd star to be placed in the 2nd row. Cash Prize: 500/ RS 3: If same colleague is selected for 3rd time, gets another acknowledgement card & 3rd star to be placed in the 3rd row. Cash Prize: 500/ RS 4: If same colleague is selected for 4th time, gets another acknowledgement card & 4th star to be placed in the 4th row. Cash Prize: 500/ RS 5: If same colleague is selected for 5th time, gets SMILE Certificate & SMILE badge. Cash Prize: 500/ RS Reaching SMILE level (total Cash prize: 2,500/ RS)

Round 1 is no limit round - a competent colleague can evolve as SMILE within a day as per any/all benchmarks, provided she/he gets nominated 5 times for providing outstanding guest service. Ex: If Raman has provided an outstanding service to a Guest and is nominated, same day Raman could provide outstanding service to another Guest and get nominated again. This way, he could continue doing the same and get nominated for 5 times in a row in a day however for 5 different services. For above given scenario and as per mechanism, Smile Committee will receive 5 different nominations of outstanding Guest service however, these services were performed by same person, Raman. If all his nominations gets approved, he can evolve as SMILE in a day which will be announced following month as per cut off dates. Raman does not stop here as he is self motivated, highly energetic, passionate born salesman and he continues providing outstanding Guest service. Thus, he can start all over again i.e. If Raman is nominated and selected for the 6th time he will have a SMILE and another badge with 1 Star (refer point 1 in previous slide)

Eligibility Criteria for: Round Two - Regional Smile Champion 1: Colleague should completed SMILE at least once. 2: Smile, Grooming, Etiquettes, Half Bent Service, Utmost Co operation level at all times. 3:Colleagues working in Store One on Indiabulls payroll are entitled (Vendors/Partners to launch similar initiatives in tandem)

4: Length of service is not a criteria

5: Colleague should not have resigned /serving notice period. 6: There should not be any pending written disciplinary warning 7: Time management and attendance will be monitored 8: Feedback of Team members as Team Player approach, co operation will play a vital role in final selection

Store One SMILE Champion 1: To be finalized after completion of 6 months of Round 1 2: Colleague who has highest number of SMILE certificates and smile stars will become Regional SMILE Champion. The ceremony shall be held at the winning Store One. Only 1 champion to be elected between Store One Nagpur & Pune

3: Certificate & Cash prize worth of: 10,000/ Rs and a return flight ticket between Nagpur Pune
4: Winning colleagues parents to be present in prize ceremony. (To & fro Railway ticket for 2 A/C sleeper) 5: Award to be given by C.O.O, Mr. Lepps

Tools: Nomination forms: available at each Cash desk & with local HR Officer

Envelops: available at each Cash desk & with local HR Officer

Acknowledgement Certificates: To be with HR SMILE badge & Stars: To be with HR SMILE plastic cards with neck strings: To be with HR SMILE Certificates: To be with HR

Someone is wearing this tag at all floors during Store Hours as a SMILE Leader

Smile Committee Members: Name Function Email -------------------------------------------------------------------------------------------------Abhimanyu Mehlawat: Operations amehlawat@indiabulls.com Mona Tiwari: Rajiv Garge: Vinod Meshram: HR Finance IT mona.tiwari@indiabulls.com rajiv.g@indiabulls.com vinod.m@indiabulls.com

Ankur Arora:
Shashank Chandekar: Vijay Kumar:

Operations
Operations Operations

ankur.a @indiabulls.com
shashank.c@indiabulls.com vijay.kumar@indiabulls.com