Avaya IP Office

Delivering Intelligent Communications to Small Medium Enterprises

2007 Avaya Inc. All rights reserved.

Main Menu
Introduction to IP Office IP Office Platform Models IP Office as a Voice Platform IP Office as a Messaging Solution IP Office as a Conferencing Solution IP Office Productivity Applications
Including Unified Communications

IP Office Voice Networking IP Office as a Contact Center Platform IP Office Management & Administration
2007 Avaya Inc. All rights reserved. 2

Introduction to IP Office

2007 Avaya Inc. All rights reserved.

Agenda
Avaya IP Office a proven solution

Benefits of Convergence
IP Office - family overview IP Office - platform overview

Ease of Management
SIP for the Small Business Partnerships for the Small Business

Summary

2007 Avaya Inc. All rights reserved.

Avaya IP Office Serves Small Business Successfully

A Proven Solution with Market Momentum
130,000 Systems shipped Millions of customers served worldwide
Across all types of businesses
Twelve months ago, we were failing to answer any calls in less than 30 seconds.
Now, 89% are handled in this time. Back in 2004, only 10% of all calls were even answered at all, now, we are unlucky if we lose even 1% of calls.
Toby Selix, CIO, Blood Diagnostics, Inc.

2007 Avaya Inc. All rights reserved.

Award-Winning Avaya IP Office

Presented Avaya with 2003 Market Leadership Award for Total Asia Pacific iCRM January 2004

2006

2004
"CRM Excellence" Award 2007

2006

Best In Test, April 2004

2007 Avaya Inc. All rights reserved.

Ranked Avayas SMB IP-PBX #1 overall

February 2004 2004

6

Benefits of IP Telephony & Convergence

IP offers new ways of working:
Integrating the phone into business systems Home-workers, remote work staff Virtual enterprise

Reduced costs of ownership:

Single cabling infrastructure for voice & data Single point of administration & remote maintenance via LAN, WAN or RAS Multiple single-skilled support personnel replaced by single multi-skilled voice/data staff Reduced moves/adds/changes via dynamic IP addressing

Optimisation of ISDN & WAN leased lines:

One link to public network saves rental costs
Dynamic bandwidth allocation for voice & data Reduced costs via VoIP voice travels free on the data link

2007 Avaya Inc. All rights reserved.

The IP Office Family

IP Office 500
Up to 1000 extensions, 8 T1s, Analog Trunks, and SIP Trunks

2007 Avaya Inc. All rights reserved.

IP Office: The Fundamentals

Core Software
Key/Hybrid/PBX 2-1000 Extensions Internet Access Router ISDN SIP & Analog Trunks LAN Switch Ports Remote Access Server Firewall H.323 Gateway &

Applications
Unified Communications Auto Attendant Voice Messaging Unified Messaging Operator Positions Contact Center Customer Management Conferencing Call Recording Call Accounting Text-to-Speech IP Telephony Computer Telephony IVR
9

Gatekeeper
Internet Access Router VPN Support

2007 Avaya Inc. All rights reserved.

IP Office: Extensive Applications

Manager SoftConsole Phone Manager Queue Manager

Unified Messaging System Status

Conferencing

VoiceMail Pro
2007 Avaya Inc. All rights reserved.

Compact Contact Center

10

Application Product Tours Self Help for the End User

Selected from the Help menu in the application As mouse moves over regions on screen, explanations appear similar to Tool Tips Tours available for
Phone Manager SoftConsole VoiceMail Pro Conferencing

Customer Management
Call Recording Manager

2007 Avaya Inc. All rights reserved.

11

IP Office Management & Administration

Ease of use:
Single Management interface for PBX, voicemail and data routing Intuitive Windows-based console On-line Tutorial Documentation Designed to minimize skill-set required reducing administration costs

Remote Management:
One console can manage multiple sites
Off-line & remote programming (LAN, WAN or via analog modem) Proactive SNMP polling for remote administration Forced back-up for disaster recovery Automated software recovery Audit Trail Password protected & User defined rights Remote feature activation
2007 Avaya Inc. All rights reserved. 12

IP Telephony LAN & WAN

Avaya IP Office offers:
Integral H.323 Gatekeeper Integral H.323 Gateway

Avaya IP Office supports DiffServ to enable QoS over the WAN LAN Switch can set 802.1p on IP Office LAN ports Simplifies the deployment of new convergence technology IP Office is also compatible with industry standard layer 2/3 switches Also complementary to Avaya Secure Gateways for security
Avaya IP Office + LAN Switch Avaya IP Office + LAN Switch

IP Public or Private Network

IP Phones
IP Phones
2007 Avaya Inc. All rights reserved. 13

IP Office Summary
Its a simple solution for any SME Business:
And it has lots of added value:
Desktop Communications Solutions Robust Messaging Conditions-based Auto Attendant Unified Messaging Personal Numbering Contact Center
Internet Access Network Server

Networking transparency Audio Control Conferencing Remote worker solutions CTI & ISV Developers Program IP Telephony VoIP Gateway & Gatekeeper VPN support
Analog Modem

Data Hub WAN edge device Remote Access Server DHCP Server Firewall Router Internet access RIP-2 protocol support
Mobile Phone
Remote Access Server

Internet

ISP

ISDN dial-up, Leased-line or xDSL

ISN, T1

GSM, TDMA CDMA

WAN
Remote Office Router
2007 Avaya Inc. All rights reserved.

ISDN Router Remote Office ISDN TA

14

IP Office Platform Model

2007 Avaya Inc. All rights reserved.

15

Agenda
IP Office 500 details

Optional Hardware

2007 Avaya Inc. All rights reserved.

16

IP Office 500
Detailed Technical Information
Up to 1000 combined analog, digital and IP endpoint support (8 expansion modules)
Trunk Interface possibilities: ISDN-PRI/E1/T1, ISDN-BRI, Analog, SIP Applications: 64 party Conferencing, Meet-Me Conferencing, Messaging, Contact Center, Unified Communications, etc. 2 x 10/100Mbps LAN Switch ports (Layer 3) 48 data channels

Native VoIP: requires Voice Compression Module (up to 128 VoIP compression channels)

External relay driver output Internal/External Music-On-Hold (supports 4 sources; 3 internal/1 external) Hardware-based and Software-based data compression Router/ Internet Access/ Firewall/ DHCP server/ RIP-2 support/ VPN support with L2TP or IPSec Remote Access Server
2007 Avaya Inc. All rights reserved. 17

IP Office 500
Detailed Technical Information
Universal slot interface (4)

Up to 8 expansion modules

Smart Card for feature key Compact Flash (Embedded Messaging, Music On Hold)
2007 Avaya Inc. All rights reserved.

LAN/WAN (Ethernet) External Relay control External Music on Hold

18

Avaya IP Office 500

Flexibility, Priced Right

TAKE A LOOK UNDER THE HOOD Range of interface modules: Base cards
8 Port Digital Station 2 Port Phone Station 8 Port Phone Station 32 Channel VCM Module 64 Channel VCM Module

Variety of Trunk Daughter cards Fit securely on top of a base card in the same slot Saves valuable real estate & cost 4 Port Analog Trunk Module 2 or 4 Port BRI* (4 or 8 channels)

Secure Smartcard for operation and Licensing

2007 Avaya Inc. All rights reserved.

*Not available in North America

19

Avaya IP Office 500

Start With What You Need

And easily add as you grow A range of expansion modules to add capacity as your business grows
Digital handsets, analog devices (faxes, modems etc), analog trunks

2007 Avaya Inc. All rights reserved.

20

IP Office 500 System Capacities

Control unit Extension Capacity Digital Station (DS) Ports Analog Phone (PHONE) Ports System Extension Capacity Digital Phones only Analog Phones only IP Phones only 32 24 32 1000 264 272 500

Max IP500 Trunk Capacity

Analog trunks (control unit / maximum) BRI trunks T1/E1 trunks SIP trunks Maximum voice compression channels Messaging & Conferencing capacity Embedded Voicemail VoiceMail Pro Conferencing
2007 Avaya Inc. All rights reserved.

264
16 / 144 32 192/240 128 128

4 30 64
21

IP Office

2007 Avaya Inc. All rights reserved.

22

Agenda
Choices of End Points
Desktop
Wireless

2007 Avaya Inc. All rights reserved.

23

Telephones At-A-Glance
Avaya IP Office - Analog Telephone support
Analog Telephones and Fax machines (industry standard) InterQuartz* Analog phones

Avaya IP Office - Digital Telephone support

Avaya 2400, 4400*, 5400, 6400 and T3* series Digital Telephones

Avaya IP Office IP Telephone Support

Avaya 4600, 5600, and T3* series IP Telephones VPN Phones for remote workers

Avaya IP Office Screen phones

Supports Phone Manager PC Softphone

Avaya IP Office - ISDN Extension support

Support for up to 8 BRI loops for video-conference, Group 4 fax or ISDN terminals

Avaya IP Office Wireless/DECT Telephone support

Avaya 3616, 3641, and 3645 Wireless Telephones Avaya 3701/3711 IP DECT Telephones (EMEA & APAC); 3711* Avaya 3810* * Regional availability
2007 Avaya Inc. All rights reserved. 24

Everyday Profile
I work with a number of communication devices, and the phone is another tool on my desk that needs to be straight-forward to use for everyday tasks.
Examples: Engineer, Accountant

For the casual telephone user with basic telephony needs Office clerk, sales person, for small office or cubicle, retail location Larger display with common fixed feature keys including Hold, Transfer, Conference, Message Waiting indicator, Volume, Hearing aid compatible and more! Two-way speakerphone Speed Dial and Call Log Headset support Wall mountable
2007 Avaya Inc. All rights reserved.

Telephone models include: 1400 TDM 1600 IP 9500 TDM 9600 IP

* Regional availability
25

Executive Profile
I am constantly on the phone, often handling multiple calls, must always be connected and am often mobile. Rich, yet easy to use, communications capabilities are essential to me.
Examples: Sales Executive, Banker, Lawyer, Project leader

Ideal for the executive user with high calling volumes Largest display, including backlit models for improved contrast Color display model available Additional programmable buttons, greater number of speed dials and call log entries IP phones web browser capable
2007 Avaya Inc. All rights reserved.

Telephone models include: 1400 TDM 1600 IP 9500 TDM 9600 IP

* Regional availability
26

Receptionist/ Assistant Profile

I answer phones and manage calls for many people as a significant part of my job, and need to be fast and efficient in connecting the right callers to the right people.
Examples: Executive Assistant, Receptionist

Designed for receptionists, executive assistant or department manager Largest display, including backlit options for improved contrast Color display model available Easy one touch access to many capabilities for efficient call handling Expansion Module support for quick, at-a-glance status information Headset support

Telephone models include: 1416 with DBM32 1616 with BM32

* Regional availability
2007 Avaya Inc. All rights reserved. 27

Delivering Intelligent Communications to Small and Midsize Businesses

Avaya IP Office

2007 Avaya Inc. All rights reserved.

Avaya and the Avaya Logo are trademarks of Avaya Inc. and may be registered in certain jurisdictions. All trademarks identified by the or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

28

 2007 Avaya Inc. All rights reserved.

Avaya Proprietary & Confidential. Under NDA

29