Presented by Deepak kumar

Individuals differ from one another in their ability to understand complex ideas, to adapt effectively to the environment, to learn from experience, to engage in various forms of reasoning, to overcome obstacles by taking thought Concepts of intelligence are attempts to clarify and organize this complex set of phenomena.

Success in the workplace is determined less by IQ and more by Emotional Intelligence (EI).
EI is necessary for people to work together in harmony towards the organisations goals EI is largely learnt. EI is nothing but maturity and character.

Self awareness Self Management Motivation Empathy Social Skills

Emotions can be unconscious as well as conscious. They begin before we are rationally aware of an oncoming feeling. Unconscious emotions can have a powerful effect on our thoughts and reactions, even though we are not aware of them. When we become conscious of these feelings, then we can evaluate and better control them. Therefore, self-awareness is the foundation for managing emotions, such as being able to shake off a bad mood.

A self-aware person who knows that tight deadlines bring out the worst in him will plan his time carefully and get his work done well in advance. They know when to ask for help. Self- aware people know about - their limitations and strengths, and they often demonstrate a thirst for constructive criticism. And the risks they take on the job are calculated. They won't ask for a challenge that they know they can't handle alone.

Understanding our emotions

Understanding the links between our feelings and our thoughts and actions Realising how feelings affect performance

Awareness of our strengths and weaknesses

Ability to reflect and learn from experience Openness to feedback Sense of humour Sense of perspective

Self assured presence

Voicing unpopular views Decisiveness even under pressure and uncertainty

Controlling impulse
Getting on top of distressing emotions Staying composed even under pressure Thinking clearly and staying focused under pressure

Positive motivation is crucial to achievement. Emotions determine motivation levels, ie how people get on in life because they can enhance or limit the capacity to use innate abilities.

Such people seek out creative challenges, love to learn, and take great pride in a job well done. They also display an unflagging energy to do things better.

They often seem restless with the status quo. They are persistent with their questions about why things are done one way rather than another; they are eager to explore new approaches to their work.

Focused on larger organisational goal

Sense of purpose Aligned with core values of the organisation

Persistence in seeking goals despite obstacles and setbacks

Operating out of hope rather than fear of failure Seeing setbacks with the right perspective

Empathy means understanding and entering in to the others feelings. Those who can read the feelings of other people are better adjusted, more popular, more outgoing and more sensitive.

These are the people who are more likely to carry different members of the team along.

Empathy doesn't mean adopting other people's emotions as one's own and trying to please everybody. Empathy means thoughtfully considering employees' feelings - along with other factors - in the process of making intelligent decisions

The ability to express feelings socially.

Emotions are contagious. People send emotional signals during every encounter and unconsciously imitate the emotions that others emanate.

The better we are at sensing the emotions of others and controlling the signals we send, the more we can control the effect we have on others.

People have strong social skills when they can understand and control their own emotions and can empathize with the feelings of others.

Even motivation contributes to social skill.

Ability to register emotional cues

Good at listening Information sharing Receptiveness to bad news

This involves skills in winning people.

Ability to fine tune the pitch to appeal to the listener is important. It often involves using influence to build consensus and support.

Ability to deal with tense situations with diplomacy and tact

Spotting potential conflicts and bringing them out into the open Encouraging debate and open discussion Ability to orchestrate win win solutions

Arousing enthusiasm for a shared vision/mission Stepping forward to lead as needed regardless of position Guiding the performance of others while holding them accountable

Leading by example

Modelling team qualities like respect, helpfulness and cooperation.

Drawing all members into active and enthusiastic participation. Building team identity, team spirit and commitment Presenting the group and its reputation Sharing credit