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Roadmap
Groups and teams Characteristics of teams Reasons for team failure Leading teams Improving team performance
Team
A group of people committed to a common purpose, set of performance goals, and approach for which the team members hold themselves mutually accountable.
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Virtual Team
Virtual Team
Groups of geographically and/or organizationally dispersed coworkers who interact using a combination of telecommunications and information technologies to accomplish an organizational task. Virtual teams may be temporary, existing only to accomplish a specific task. Or they may be permanent and address ongoing matters. Membership is often fluid, evolving according to changing task requirements.
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Group Dynamics
Group Norms
The informal rules that groups adopt to regulate and regularize group members behavior.
Group Cohesiveness
The degree of interpersonal attractiveness within a group, dependent on factors like proximity, similarities, attraction among the individual group members, group size, intergroup competition, and agreement about goals.
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Interpersonal Skills
Conflict management skills Collaborative problem solving skills Communication skills
Management Skills
Develop and establish goals Control, monitor, provide feedback Set work roles and assign tasks
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Source: Adapted from Steven Rayner, Team Traps: What They Are, How to Avoid Them. National Productivity Review. Summer 1996, p. 107. Reprinted by permission of John Wiley & Sons, Inc.
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Storming
Questions typically arise regarding who is leading the team and what its structure and purpose should be. The leader ensures that team members continue to learn and eventually exercise leadership skills.
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Performing
A period of productivity, achievement, and pride as the team members work together to get the job done.
Adjourning
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Organizational Systems
Organizational Policies Employee Skills
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Source: Adapted from James H. Shonk, Team-Based Organizations (Homewood, IL: Irwin, 1997), p. 36.
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Cons
More disagreement and less problem solving Desire for consensus (groupthink) Domination by a single individual Less of commitment to the group decision
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Source: Adapted from information provided in Irving James, Group Think: Psychological Studies of Policy Decisions and Fiascos , 2nd ed. (Boston: Houghton Mifflin, 1982).
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