Total Quality Management

A Fiegenbaums Contribution to TQM

Submitted toProf.Kiran Paranjpe

Group Members
Davlesh Katta Aniket Satam Vaibhav Geete Sandeep Arukala Ketan Kinkale Harish Pillai Vivek Pankhania Sneh Lata Abhishek Kadam - 88 - 111 - 73 - 63 - 89 - 95 - 104 - 115 - 84

Five Aspects of Quality in a Business Context:

1. Producing - providing something. 2. Checking - confirming that something has been done correctly. 3. Quality Control - controlling a process to ensure that the outcomes are predictable. 4. Quality Management directing an organization so that it optimizes its performance through analysis and improvement.

5. Quality Assurance obtaining confidence that a product or service

will be satisfactory. (Normally performed by a purchaser)

Armand Feigenbaum
Born:
Occupation:

1922
Engineer and Quality Control

KEY LEARNING POINTS Armand V. Feigenbaums definition of quality: A way of running a business organization. Key Beliefs: Systems thinking, relevant measurement, participation. Principal Methods: The four steps to quality, operating quality costs.

Biography
Armand Vallin Feigenbaum (born 1922) is an American quality control expert and businessman. Feigenbaum was the first in the United States to move quality from the offices of the specialist back to the operating workers. He devised the concept of Total Quality Control, later known as Total Quality Management (TQM). Feigenbaum received a bachelor's degree from Union College, and his master's degree and Ph.D. from MIT. He was Director of Manufacturing Operations at General Electric (1958-1968), and is now President and CEO of General Systems Company of Pittsfield, Massachusetts, an engineering firm that designs and installs operational systems. Feigenbaum served as President of the American Society for Quality (19611963), which awarded him the Edwards Medal and Lancaster Award for his international contribution to quality and productivity.

Contributions
His contributions to the quality body of knowledge include: "Total quality control is an effective system for integrating the quality development, quality maintenance, and quality improvement efforts of the various groups in an organization so as to enable production and service at the most economical levels which allow full customer satisfaction. The concept of a "hidden" plantthe idea that so much extra work is performed in correcting mistakes that there is effectively a hidden plant within any factory. Accountability for quality: Because quality is everybody's job, it may become nobody's jobthe idea that quality must be actively managed and have visibility at the highest levels of management. The concept of quality costs

Feigenbaums 3 Step Process

Feigenbaums 3 Step Process for Improving Quality:

Quality Leadership motivating force for quality improvement Quality Technology statistics and machinery used to improve technology Organizational Commitment includes everyone in the quality struggle

Feigenbaums 4 Deadly Sins

Feigenbaums 4 Deadly Sins:
Hot House Quality Quality programs that receive a lot of hoopla and no follow-through Wishful Thinking Those who would pursue protectionism to keep American firms from having to compete on quality Producing Overseas

Confining Quality to the Factory When quality is viewed as a shopfloor concern, verses the responsibility of everyone

Books
Quality Control: Principles, Practice, and Administration, McGrawHill, 1951 Total Quality Control: Achieving Productivity, Market Penetration, and Advantage in the Global Economy, 1983, 1985, 1991, 2010(Yet to be Released) The Power of Management Capital, McGraw-Hill, 2003 ( co- author Donald S. Feigenbaum) Total Quality Control, McGraw-Hill Professional, 2004 Process Management Excellence: The Art of Excelling in Process Management, 2006 The power of Management innovation: 24 Keys for Sustaining and Accelerating Business Growth And Productivity(co-author Donald S. Feigenbaum), 2009

Awards and honors

First recipient of ASQ's Lancaster Award ASQ 1965 Edwards Medal in recognition of "his origination and implementation of basic foundations for modern quality control" National Security Industrial Association Award of Merit Member of the Advisory Group of the U.S. Army Chairman of a system-wide evaluation of quality assurance activities of the Army Materiel Command Consultant with the Industrial College of the Armed Forces Union College Founders Medal Fellow of the American Association for the Advancement of Science Life member of the Institute of Electrical and Electronics Engineers Life member of the American Society of Mechanical Engineers Life member of Plymouth Society of Marine Biology

Thank You..!!