COMMUNICATING IN GROUPS & TEAMS

TEAM: SNEHA HARSHITH GAURAV PRAVEEN PHILLIPS

Communication Principles

Understanding Group and Team Communication PREVIEW

Groups and Teams Defined Types of Groups and Teams Group and Team Dynamics Group and Team Phases of Development Diversity in Groups and Teams: Adapting to Differences

Groups and Teams Defined

Communicating in Small Groups
Consists of small number of people Common purpose Sense of belonging Members exert influence on others in the group

Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other.

Groups and Teams Defined

Communicating in Teams
A team is a coordinated group of people organized to work together to achieve a specific, common goal.

Groups & Teams Defined

Distinctions Between Groups and Teams
Teams develop clearly defined responsibilities for team members Teams have clearly defined rules for team operation Teams develop clear goals Teams develop a way of coordinating their efforts

Characteristics of Effective Team Members

Experience Problem-Solving Ability Openness Supportiveness Action Oriented Positive Personal Style

Understanding Types of Groups and Teams

Primary Groups
Exist to fulfill the basic human need of associating with others

Study Group
Meet to learn new ideas

Therapy Group
Exist to provide treatment for the personal problems that group members have

Understanding Types of Groups & Teams

Problem Solving Groups
Exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal

Focus Group
Small groups of people who are asked to discuss a particular topic or issue

Social Groups
Exist just for the joy of socializing with others

Understanding Group and Team Dynamics

Roles
Consistent ways you communicate with others in a group

Types of Roles
Task Social Individual

Understanding Group & Team Dynamics Rules

Team ground rules Standards that determine what is appropriate and inappropriate behavior in a group

Norms

Status
An individuals importance and prestige

Understanding Group and Team Dynamics

Power
The ability to influence others behavior

Types of Power
Legitimate (respect for position) Referent (based on attraction) Expert (influence from a persons knowledge) Reward (ability to satisfy needs) Coercive (sanctions and punishment)

Understanding Group and Team Dynamics

Cohesiveness
Degree of attraction that members of a group feel toward one another and the group.

Understanding Group & Team Dynamics

Communication interaction patterns
A pattern of communication that identifies the frequency of who talks to whom

Networks of Communication
All-channel Chain wheel

Understanding Group & Team Dynamics

All-Channel Network
Everyone talks to everyone else

Understanding Group and Team Dynamics

Chain Network
People convey a message through one person at a time

Understanding Group and Team Dynamics

Wheel Network
One person receives most of the messages

Understanding Group and Team Phases of Development

Orientation
Primary tension

Conflict
Secondary tension

Emergence
Conflict is reduced

Reinforcement
Group develops sense of we

Process nature of group phases

Understanding Diversity in Groups and Teams

Differences in Working Collectively or Individually
Individualism and collectivism

Differences in the Use of Time

Monochronic/polychronic

Difference in Use of Personal Space

High-contact/low-contact