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Learning Objectives
1. Define and describe power and empowerment 2. Analyse power in organisations 3. Interpret the types of power nurses have 4. Define and discuss conflict, types of conflict, processes and sources of conflict 5. Discuss conflict management and resolution techniques and outcomes
Definitions
Power: The capability of acting or producing an effect, usually associated with the ability to influence the allocation of scarce resources (Grant 1994) The production by some persons of intended effects on others (Price and Mueller 1986) The basic energy to initiate and sustain action translating intention into reality (Bennis and Nanus 1985)
Empowerment
Definition of empowerment: giving individuals the authority, responsibility, and freedom to act on what they know and instilling in them belief and confidence in their own ability to achieve and succeed (Kramer and Shmalenberg, 1990)
Professional power
2. Professional power: individuals who seek institution power sacrifice their own self-interest for the good of the organisation, feel a responsibility to build up the organisation and have a strong sense of fairness and justice Definitions: Getting the rewards from doing a job, acquiring expertise, being liked and having charisma. The use of professional expertise and competence, to make change in an organisation, do something good for clients, advance the profession, or make a contribution.
Power Mechanisms
Used to influence others to do what is desired by the power strategist 1. Assertiveness: Expressing your position to another without inhibiting the rights of others. 2. Ingratiation: Trying to make the other feel important (Giving praise or sympathising) 3. Rationality: using logical and rational arguments, providing information, presenting reasons, laying ideas out in a logical way 4. Sanctions: are threats positive sanctions are rewards used in motivation 5. Exchange: to persuade an exchange is made scratching each others back
3.
4. 5. 6.
Reward power: giving something of value. The ability to deliver desired results. Raise promotion, day shift Coercive power: force against the will. Threat of firing, disciplinary action, the ability to threaten punishment and deliver penalties. Expert power means the use of expertise by knowledge, competence, communication, Referent power: more difficult to understand because it is subtle. An informal leadership based on liking, charisma or personal power. An inspiration power, Legitimate power means position power.The right to command within the organisational structure. Other sources: information is power, group decisionmaking
Selling
Telling
High
Moderate
Low
Expert
Referent
Reward
Coercive
Information
Legitimate
Connection