BMGT326 Spring 2013 Chapters 4, 10 & 11 60 Questions: 13 True/False, 37 Multiple Choice, and 10 Matching

Exam Topics Chapter #4

Flowchart Know the definition Know the symbols Match description of diagram with the diagram Definition of exception routine Data Flow Diagrams 3 Types

Context Physical DFD Logical DFD

Definition/description of

each Know the symbols used Balance diagram

Know definition Identify if a diagram is balanced or not

Top-down partitioning

Exam Topics Chapter #10

Order entry / sales

process
First 4 steps in order-to-

cash process Consists of:

Presales activities Sales order processing Picking and packing goods Shipping

Know the following: Customer acknowledgement Picking ticket Bill of lading Packing slip Review the Logical Level 0

DFD
Be familiar with the

bubbles and the data flows

Exam Topics Chapter #10

Tickler file know the

CRM systems
Bar code readers know the

definition Trigger know the definition Preformatted screens is directed primarily at ensuring input accuracy Digital image processing systems are capable of doing what?

definition Valid shipping notice input is support by what 2 things? Customer order input validity comes from what file (i.e., data store)? Most important asset to any company is a happy customer

Exam Topics Chapter #11

B/AR/CR process
Completes the order-to-

cash process Consists of:

Billing customers Managing customer accounts Securing payment

Know the Treasurers goal Triggers of the processes: Billing shipping notification Cash receipts check and remittance advice

Review Logical Level 0

DFD
Be familiar with the bubbles

and the data flows

Exam Topics Chapter #11

Lapping Fraud by which funds being paid by one customer are stolen, and the theft is covered up by applying funds from another customer to the first customers account. Rotation of duties and forced vacations help prevent this type of fraud. Immediately endorse

incoming checks:
to protect payments from

being fraudulently misappropriated, thereby securing the cash asset checks should be restrictively endorsed as soon as possible following their receipt in the organization

Exam Topics Chapter #11

Two types of accounts receivable systems
Balance-forward AR records show a customers balance current, past-due, and current account activity, including current charges, finance charges for past-due balances, and payments. Monthly statements display previous balance, payments, and balance forward, to which is new charges are added to get the current balance due. Unpaid current balances are rolled into the past-due balances. Open-item Appropriate where invoices are prepared and sent for each sale. In the AR master data, each record consists of individual open invoices, to which payments and adjustments are applied. Periodic statements list invoices and payment details. Monthly, or at specified times, customer accounts are aged and an aging schedule is printed.

Exam Topics Chapter #11

Two types of billing systems
Pre-billing system Invoice prepared upon acceptance of customer order (after inventory and credit checks). Post-billing system Invoices are prepared after goods are shipped and shipping notice compared to sales order notice.

Exam Topics Chapter #11

Definitions: Lockbox Float Good funds Electronic bill presentment ACH network
Independent billing

authorization ensures that bills are for goods actually ordered by the customer Invoice Business document, either paper or electronic transmission, used to notify the customer of an obligation to pay the seller for merchandise which was ordered and shipped