Sumitomo Electric Wintec

Report of AOTS Training of IDQC Program

(Oct 21st ~ Nov 3rd, 2009)

Erry Wahyudi Quality Assurance Section PT. Sumitomo Electric Wintec Indonesia

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Content of report
Outline of training course. AOTS (Quality Management training) WIN-Shigaraki (Learning M-Tan Delta) Training summary. Planning in Future.

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1. Outline of IDQC Training course.

1.1 Training Purpose
1. To become aware of the quality level demanded by Japanese companies, 2. To deepen understanding of the basics of TQM activities as practiced by Japanese companies, 3. To acquire the QC problem-solving approach and tools for solving problems related to quality, 4. To gain various viewpoints on the roles of managers in promoting quality improvement activities

Held from 21st Oct ~ 3rd Nov 2009

Visit to Sumitomo Electric Wintec (Shigaraki Plant) Visit purpose : Learn about M-Tan Delta test equipment 4th Nov ~ 5th Nov 2009

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Participant

There are 22 person participate in this training The background of participant is vary Level Manager 12 person Level Supervisor and Ass Spv. 10 person

And their business field from food industry until automotive industry

1. Outline of Training course.

1.2
Month
Date IDQC Training in AOTS YKC Visit WINTEC Shigaraki 21 22 23 24

Sumitomo Electric Wintec

Training Schedule
Oct (10
25 26 27 28 29 30 31 1

Nov (11)
2 3 4 5

Off

Off

Factory visit

Off

Off

Factory Visit : 1. Meidensha Corp, Numazu Plant 2. NTN Corp, Iwata Plant 3. Toyota Motor Corp, Tsutsumi Plant

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2.2 Training item

a) TQM introductory b) Implementation of Policy Management and daily management c) Mind set of QC and QC problem solving d) SGA and manager role e) Human error and manager role f) QC problem solving approach g) Factory visit to:
1. 2. 3. Meidensha Corp, Numazu Plant NTN Corp, Iwata Plant Toyota Motor Corp, Tsutsumi Plant

H) Practice training : make action plan/kaizen using QC problem procedure.

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a). TQM Introductory

Definition of TQM
System
All member join the activity

Definition of TQM

Method

Optimize improvement procedure and QC technique

Policy management Kaizen Activity Quality assurance Activity Manager focused activity Achieve TQM Goal through collaboration of personal activity, SGA.

Activity

Customer satisfaction activity Employee satisfaction activity Society satisfaction activity/SCR Quality improvement

Safety Increase morale Environment preservation

Goal

Cost reduction On time delivery

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4.1 Impression of Training
Company visit Most Japan company use systematic method to solve their problem, they develop and implemented TQM, 5S, kaizen QC circle etc. Most of them use personal approach to solve the problem especially when they found human error. The first thing they do is ask is the standard available? is there any fool proof install? AOTS Training Overall training activity is good, easy to understand, mind opening. The training material is useful for my daily job Accommodation during training centre is excellent, we Muslim are accommodate to practice shalat, for halal food, etc. Shigaraki Training Basically my impression on Shigaraki factory is good, tidy, and welcome. The SCR is also good, they recently welcoming elementary student to visit the plant. The staff it self is helpful

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5. Planning in Future
5.1 Planning. - Transfer the M-tan delta basic principle and procedure to QC member. - Use procedure problem solving and QC technique on daily job, especially when handling customer complaint.

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THE END