Академический Документы
Профессиональный Документы
Культура Документы
Integration
Rebranding
$
Sales Success
Revenue in Millions
8000
$400
EBITDA in Millions
7000
6000 5000 $300
4000
3000 2000 1000 0 2005 2006 2007 2008 2009 2010 2011 2012
$200
$100
$0
EBITDA
Revenue (MM)
$10,900
Jan. 2013
4,000
2,000 0
2005 2006 2007 2008 2009 2010 2011 2012 2013
$149
Jan. 2005
2012
#11 in 2012
FORTUNE FASTEST GROWING COMPANIES
$2B
Client Retention
98%
$175M
11
Opened the Birmingham specialty pharmacy and remodeled the specialty pharmacies in Avon, MA and Las Vegas, NV
20 new hires
Defined single Catamaran MTM and rDUR products across the business
Consolidated key financial operations, including payroll, accounts payable, treasury and more
All Employees
Consolidated and rolled out new 401k and Healthcare Plans for 3,500 employees
Human Resources
Celebrating Our Successes in 2012 Sales, Marketing, Account Management, Clinical Services,
Implementations, Client Services, Contact Center, IT
Closed and implemented $42.3MM in new HospiScript business including Gentiva, largest Hospice in the U.S.
Developed and built work-flow technology as the basis for clinical intervention and engagement
Innovation Team
Built and deployed an outcomes model to determine the impact of clinical interventions over time
Created a single, integrated Member Services function to increase efficiency and impact
37%
of proposals to finalist
Successfully implemented a
$400M
41
Catamaran Today
mission is clear:
Our
Our Vision:
is game-changing
Opportunities
Transition from volume-focus to value-focus Pay for quality and better outcomes Medicaid & Health Insurance Exchange Growth
Government as payer Part D Shopping by individuals high consumer engagement Huge cost containment opportunity Solutions targeted tocross-walk the newly-insured individuals Medical / Pharmacy and integration
Risk-stratification and member Technology to product handle complexity State-specific solutions in to Delivery A shiftclinical Growth ofresponse New Advanced and member engagement requirements identification requirements Health Insurance Exchanges & to Specialty
FW & A Services Payment retail products Biosimilars Emergence of provider-sponsored plans Health Plan/Physician models Models & integrated spending Tools for coordination due to frequent eligibility changes
$4B
#1 in
Fortunes Best Places to Work
Medicare
6,000
EBITDA
$2B
Employees
15%
Market Share
It Wont Be Easy!
Our workload is staggering Our resources are constrained On-boarding is a challenge Core processes require streamlining and automation
We must change!
Clients for Life
Current State
Dwelling on legacy approach Overwhelmed with the day-to-day Concern that senior leadership doesnt appreciate the level of work required Lack of alignment between account management and shared services Desire to leverage best practices and market intelligence No is the norm
Future State
Embrace the new customer support model, The Catamaran Difference Manage short term while building new relationships and processes required for success Ongoing two-way communication Effectively communicate client needs and set client expectations Proactively leveraging a knowledge base of customer intelligence and best practices Yes, if approach
Substandard
Standard
Proficient
Leading
Accountability
Current State
Reliance on hero behavior Legacy ways of supporting customers
Future State
Trust and mutual accountability Accountable to the new way of client support
Relationships
Current State
Little relationship building Sub-optimal understanding of account management
Future State
Purposeful and proactive relationship action planning and execution Proactive and involved early and often in client management
Substandard
Standard
Proficient
Leading
Engagement
Current State
Excitement but we dont see a path to get there
Future State
A clearly defined path to success
Substandard
Standard
Proficient
Leading
55
56