Verbal Grooming

Afifa Mehmood (BE-09-28)

Group Members: Afifa Mehmood (BE-09-28) Naeem Bhutta (BE-09-58) Anum Sajid (BE-09-06) Saim Ashfaq (BE-09-33) Irfan Ullah Bhatti (BE-09-17)

Verbal communication:
The spoken, oral, and unwritten way of communicating that makes use of words, vocabulary, numbers, symbols and is organized in sentences

Verbal Grooming
Verbal Grooming: The process of improving your communication skills, enhancing your speech and training yourself in the art of speech so that it has a good affect on people and does not offend anyone

COMMUNICATION CHANNELS
Direct Channel: there is a face-to-face interaction between the sender and receiver while communicating the message Indirect Channel: no face-to-face interaction between the sender and receiver, a device my be used like telephone or computer

Types of Communication
Interpersonal Communication Public Communication

Interpersonal Communication:
It is person-to-person contact and is usually between two people It includes everyday exchange that may be formal or informal and can take place anywhere by means of words, sounds, facial expression, gestures and postures

Functions of Interpersonal communication

The three specific functions are: helps us understand our world and a situation in a better way to think and evaluate more effectively It is often used to change behavior

Barriers Against Successful Interpersonal Communication

Emotions: Extreme emotions hinder against effective communication Overloaded with Information: Too much information about the same subject matter may be confusing

Naeem Bhutta (BE-09-58)

Tips for Effective Interpersonal Persuasion

Be Well Prepared Look for contradictions or gaps in logic during the discussion Keep your responses to questions concise Keep Your Cool Never become emotional! Maintain an air of serenity. Never get into a shouting match.

Continued
Never Look FlusteredEven if You Dont Know the Answer Appear contemplative, but not puzzled when you are searching for an appropriate response. There is no shame in saying, I dont know, Consider saying, Thats a very good questionlet me think about it for a moment. Do not respond simultaneously to multiple questions

Communicate in understandable language:

Use simple and clear language Message should be effective: 1. Skills: The message should be conveyed skillfully 2. Attitudes: The preexisting ideas (attitudes) of the sender and receiver directly affect the message 3. Knowledge of the Sender: The amount of knowledge the sender has about the subject also affects Use feed-back: To avoid communication problems which can be directly attributed to misunderstandings and inaccuracies.

Continued
Intended receiver should receive the message: There will be no use of doing the communication if the person intended to receive the message doesn't receives the message. USE YOU APPROACH: You approach should be used instead of I or we approach while delivering the message.

Plan message before: Message should be first planed by the sender before delivering it so that it can be organized in a proper form.

Public Speaking:
The communication which is done to a group of more than two people

Public communication
Speeches Presentations Seminars Workshops

Anum Sajid (BE-09-06)

Speech
Be prepared Smile Focus

Breathe

Presentation
Use your own branded memorable phrases Do not overact or dramatize Use humor in your presentation

Three important things in verbal communication

Pitch: The relative highness or lowness of a tone Tone: A way of sounding, or intonation of the voice as expressive of some meaning Inflection: Modulation of the voice

Word choices for public speaking

Clear Specific Concrete words Familiar language

Ethics Of Communication
An effective way towards achieving the outcomes of communication Avoid idioms, slangs, when communicating ethically with a non-native speaker take into consideration both your own and the other partys cultural factors when communicating

Part and parcel of verbal communication

Know what communication really is Be aware of what your body is saying Have courage to say what you think Speak clearly enough to be heard Develop effective listening skills

Irfan Ullah Bhatti (BE-09-17)

Ways to Improve Your Communication Skills

Develop your voice Slow down

Animate your voice

Express your words Use appropriate volume

Continued
Pronounce your words correctly Use the right words Dont send mixed messages

Verbal abuse
Verbal abuse.
A person uses words to attack or hurt another person Also, a person uses those words to gain power and control over another Or to persuade that person to believe something that is untrue or harmful to them

Examples of Verbal Abuse:

Withholding information and not listening kindly Contradicting what the other has to say Discounting verbal abuse as a joke Blocking & diverting so the victim doesnt get to discuss what he/she wants Accusing & blaming the victim unfairly.

Examples of Verbal Abuse:

Trivializing the victims thoughts, ideas & achievements Verbal threats: like if you dont change, Im out of here Forgetting promises, agreements or previous discussions

Did you know?

Abuse can happen anywhere There are no social or class barriers It is wrong to label the typical victim and typical abuser it can happen to anyone. Abuse can be deliberate

Saim Ashfaq (BE-09-33)

Difference between verbal abuse and conflict

In a conflict: Each person wants something different, and in order to resolve the conflict, the two people in the relationship discuss their wants, needs, and reasons Verbal abuse: Is an issue of power and control, one person tries to control the relationship

General Characteristics of Verbal Abuse

Verbal abuse is hurtful attacks the nature and abilities of the partner may be open (name calling) or hidden(like brainwashing)

Continued
dangerous unpredictable the problem in the relationship expresses a double message Verbal abuse usually escalates, increasing in intensity, frequency and variety

Types of verbal abuses

Name-calling:
The most obvious category of verbal abuse

Denial:
One of the most damaging forms of abuse because it denies the partner's experiences

Trivializing:
It occurs when an abusive partner does or says something to diminish the significance of his partner's experiences, accomplishments, and feelings

Continued
Accusing and blaming:
Verbal abusers tend to blame their partners for their anger or irritation

Discounting:
Discounting is a type of verbal abuse where one partner tells another that his or her experiences, perceptions, and feelings are wrong and have no value

Continued
Countering: Countering is a process by which a verbal abuser disagrees with anything his partner says Judging and criticizing: Verbal abusers tend to be critical and judgmental toward their partners Ordering: An abusive partner expects his partner to be available to meet his needs and desires whenever he wants her to when he orders her

Conclusion:
Listen and pause before speaking Lead and pace with emotions Be receptive Pay attention to non verbal feedback

THINK BEFORE YOU SPEAK!!!

Communication is a skill that you can learn. It's like riding a bicycle or typing. If you're willing to work at it, you can rapidly improve the quality of very part of your life. Brian Tracy