Employee Training and Development

1-1

Introduction: Training for Competitive Advantage

1-2

What is training?
Training refers to a planned effort by a company to facilitate employees learning of job-related competencies. The goal of training is for employees to
master the knowledge, skill, and behaviors

emphasized in training programs, and apply them to their day-to-day activities

1-3

Training Design Process

Conducting Needs Assessment Ensuring Employees Readiness for Training Creating a Learning Environment

Developing an Evaluation Plan

Ensuring Transfer of Training

Select Training Method

Monitor and Evaluate the Program

1-4

Assumptions of Training Design Approaches

Training design is effective only if it helps employees reach instructional or training goals and objectives. Measurable learning objectives should be identified before training. Evaluation plays an important part in

planning and choosing a training method, monitoring the training program, and suggesting changes to the training design process.
1-5

Forces Influencing the Workplace and Training

Globalization Need for leadership Increased value placed on knowledge Attracting and winning talent Quality emphasis Changing demographics and diversity of the work force New technology High-performance model of work systems
1-6

Skills needed to manage a diverse work- force include:

Communicating effectively with employees from a wide variety of backgrounds. Coaching and developing employees of

different ages, educational backgrounds, ethnicities, physical abilities, and races. Providing performance feedback that is free of values and stereotypes based on gender, ethnicity, or physical handicap. Creating a work environment that allows employees of all backgrounds to be innovative.
1-7

1-8

Roles and Competencies of Trainers

Roles Analysis/Assessment Role Development Role Strategic Role Competencies Industry understanding; computer competence; data analysis skill; research skill Understanding of adult learning; skills in feedback; writing, electronic systems, and preparing objectives Career development theory; business understanding; delegation skills; training and development theory; computer competence Adult learning principles; skills related to coaching, feedback, electronic systems, and group processes Computer competence; skills in selecting and identifying facilities; cost-benefit analysis; project management; records management

Instructor/Facilitator Role Administrator Role