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Guidelines ATM Operations 3. Detailed Documented Procedure & Training: In order to facilitate the customers, banks are required to develop a detailed documented procedure for automatic credit and carry out training of relevant staff members. 4. Card Facilitation Centre (CFC): Banks having ATMS to have CFC. It is a unit responsible for managing e-banking channels and maintaining database of cases (resolved/unresolved) of its own customers and balance in suspense account .
c). Response in writing: Customer must be informed in writing about the amount credited to his/her account by the issuing bank. d). Minimum balance: The customers are not to be charged for minimum balance when their account has been debited without cash disbursement and time for which the amount remain payable. e). External Camera: For providing secondary evidence to satisfy the customer against cash claims, banks are required to installed external camera in ATM cabins in a way that PIN may not be captured.