ASPIRE 2013 Potential to Progress

Name (GID) Prasad Deshpande (95057) IBG/CDG/CSG/SSU CDG CES / BE Location Hyderabad Current Role Project Lead Project Roche (PAP Process Alignment Program) Date 09/06/2013

2015
OUR MISSION 2015
1

Mahindra Satyam 2012

Guidelines
Articulate your achievements along with substantiating data points within the space provided* Business: Your contribution to the revenue growth, profitability & C-Sat Organization: Your contribution in making Mahindra Satyam a better place to work Self : How have you built your capability and created more visibility for yourself (both internally and externally) The discussion will be for 20 minutes, you are requested to give a 15 minutes presentation to a designated panel followed by Q&A for 5 minutes Keep the presentation crisp, you may carry substantiating data separately The presentation should reach _______________ by __________, 12:00 PM IST. Kindly copy your RM and your BHR lead in the mail Your date & time for the discussion will be communicated by HR
*Note: Not all data points here may be relevant to your current role. You may add information as appropriate to your role/function.

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BUSINESS: Contributions to Revenue

Business Performance Contribution to Project Deliverables This is a support project and I am heading Operations to ensure all client requirements are addressed on time. Achieved 90% SLA targets and kept the bar high always. No Single escalations related to support in last 2 years. Owned the entire support unit to help client solution team to concentrate on upgrades. Defined new procedures in order to achieve CSI & customer delight. Owned Hyper-care and vendor coordination activities for client which eased the pressure of post release support at client end. Contribution to growth Customer Connect Level of Customer Connect and Testimonials I am the single point of contact for all HPSM support activities in project. Have direct communication channels established with various other client side support units like Infra, DB, GNOC etc in order to smooth coordination of support activities.

Innovation / New Service Offerings / Game Changing Initiatives Initiative taken Problem Management Value to customer Enabled root cause identification and resolution of unresolved issues. Enabled confidence in team and client support units to move on with complex releases Defined the new process on priority issue resolution and ensured the team is following the process while there is a critical situation This helped to raise the bar of quality ticket resolution and communication.

After success story of HPSM support team in last two years client awarded business for SAP and Sharepoint support to MSAT.

Hyper-care (Post release priority) support Priority Incident process definition and resolution.

ZZ%

Adherence to Budgets : <Bullet Points> <Bullet Points> Ticket Audits and Quality Check

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ORGANIZATION: Contributions to make MSat a Great Place to Work

Contribution to Team, Circle or Organization Trained and motivated team time to time on client requirements. Participated in RFP responses and supported pre-sales to generate new business

Tasks taken up beyond designated KRAs Participated in RFP responses and supported pre-sales to generate new business. Conduced TOGAF training for BVE Associates.

Social Responsibility Participated in CSR activities time to time.

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SELF: How you created more visibility for yourself (Internally &
Externally)
Self Development Activities (Learning, Knowledge Sharing Sessions, Certifications, etc) Completed VMWARE certification. Pursuing MBA with Project Management and Information Systems as major subjects. Passed MSAT Cloud certification.

Learning Cloud computing which I think is the next buzz in IT business.

MISSION 2015 Where do you see yourself in 2015? I see myself as Principle consultant in 2015.

Others Recently I am given responsibility to work on policies for Strategic alliance with other few team members. Which will surely enable me to be more visible externally and provide strategic partnership to the organization

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Summary
3 reasons why additional responsibilities can be assigned to you

1. I am a better team manager, in last 2 year there is no attrition from my team.

2 instances where you did not achieve the desired result (in the last 12 months)

1. I wanted to complete PMP certification in 2012-13 but couldnt.

2. With vast experience on infrastructure operations domain and now 2 years with service organization handling a tough customer I believe I am ready to put my best foot forward.
3. Trained on PMP and Enterprise architecture technologies enables me to explore more in domain where I can prove my selection for the higher role is right choice.
Learning from the above 3 things you will do differently, going forward

1.

Setting expectation is the key to success, I will ensure I set correct expectations in each transitions and ensure I am committed to those.

Need to concentrate more and plan my available time in more productive tasks.

2. I am recently on-boarded on Strategic Alliance team. I am sure I can make difference in the way alliance business was done in past. 3. I feel there is always a missing links of communications between internal and external teams, I would like to build a open communication platform and feedback mechanism both internal and external.

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Wish you the best Team HR

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