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Introduction to Management Managing Strategically Organizational External Environment Organizational Internal Environment Corporate, Global and Firm Level Strategies Implementing Strategies-Management Issues Organizational Structure Ethics and Social Responsibility Planning
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Course Outline
Decision Making Managing Information Control Global Management Innovation Management Change Management Designing Adaptive Organizations Managing Diversity Managing Teams Determining Human Resource Needs
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Course Outline
Finding and Developing Qualified Workers Performance Appraisal Management and Retention Managing Service and Manufacturing Operations Motivation Theories Motivating through the design of Work Leadership Theories Managing Communication Stress Management
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Course Outline
Personality Traits and Outcomes Justice, Fair Treatment & Dismissal Management Safety and Health Management Labor Relations and Collective Bargaining
Reference Material
Management by Chuck Williams Other Organizational management and strategy books Online search
Lecture
Introduction to Management
Prepared by dr Amna Yousaf PhD (university of Twente, the Netherlands COMSATS Institute of Information Technology, Islamabad
Learning Outcomes
1. 2. 3. 4.
describe what management is. explain the four functions of management. describe different kinds of managers. explain the major roles and sub-roles that managers perform in their jobs. explain what companies look for in managers. discuss the top mistakes that managers make in their jobs. describe the transition that employees go through when they are promoted to management. explain how and why companies can create competitive advantage through people.
5.
6. 7. 8.
Management Is
Efficiency
Effectiveness
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Copyright 2007 by South-Western, a division of Thomson Learning. All rights reserved
Management Is
Pat Carrigan - Manager at GM car parts Efficiency entails minimum waste, effort and expense Effectiveness is accomplishing tasks that help fulfill organizational objectives
Chrysler
Management Functions
Management Functions
Planning
Organizing Leading
Controlling
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Planning
Planning Determining organizational goals and a means for achieving them
2.1
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Organizing
2.2
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Leading
Inspiring
Leading
Motivating
For Anne, CEO of Xerox, the key to successful leadership is communicating with the companys most important constituents:
2.3
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Controlling
Controlling Monitoring progress toward goal achievement and taking corrective action when needed
2.4
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2.4
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Effective Managers
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Leading
Motivation Leadership Managing communication Herb Kelleher Founder SouthWest Airlines: Jokester and storyteller
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Kinds of Managers
Top Managers Middle Managers First-Line Managers Team Leaders
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Top Managers
Chief Executive Officer (CEO) Chief Operating Officer (COO) Chief Financial Officer (CFO) Chief Information Officer (CIO)
3.1
3
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3.1
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Middle Managers
Plant Manager Regional Manager Divisional Manager
3.2
3
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3.2
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First-Line Managers
Office Manager Shift Supervisor Department Manager
3.3
3
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3.4
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Managerial Roles
Interpersonal
Figurehead
Leader Liaison
Informational
Monitor
Disseminator Spokesperson
Decisional
Entrepreneur
Disturbance Handler
Resource Allocator
Negotiator
Adapted from Exhibit 1.4 H. Mintzberg, The Managers Job: Folklore and Fact:. Harvard Business Review, July-August 1975. Copyright 2007 by South-Western, a division of Thomson Learning. All rights reserved
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Managerial Roles
Interpersonal Roles
Figurehead
Leader
Liaison 4.1
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Managerial Roles
Informational Roles
Monitor
Disseminator
Spokesperson 4.2
Managerial Roles
Decisional Roles
Managers adapt to incremental change Managers respond to problems that demand immediate action
Entrepreneur
Disturbance Handler Resource Allocator Negotiator 4.3
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Technical Skills
Human Skills
Conceptual Skills
Motivation to Manage
5
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Skill Composition
Technical skills : the ability to apply the specialized procedures, techniques and knowledge required to get the job done Human skills: the ability to work well with others Conceptual skills: the ability to see the organization as a whole; how the different parts affect each other; how well company is working in relation to environment Motivation to manage: an assessment of how enthusiastic employees are about managing work of others
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5
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Adapted from Exhibit 1.6 McCall & Lombardo, What Makes a Top Executive? Psychology Today, Feb 1983
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Heavy workload
Learning to adapt Job is to be and control stress problem-solver and troubleshooter Job is people development
7
Adapted from Exhibit 1.7
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