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Chapter 3
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Chapter 3 Outline
Outline
1. 2. 3. 4.
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Values Terminal values Instrumental values Ethics Power distance Individualism Masculinity Femininity
Uncertainty avoidance Long-term orientation Short-term orientation Attitudes Job satisfaction Core self-evaluation
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Organizational citizenship behaviour (OCB) Exit Voice Loyalty Neglect Organizational commitment
Copyright 2011 Pearson Canada Inc.
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Values, Attitudes, and Their Effects in the Workplace What are values? How can we understand values across cultures? Are there unique Canadian values? What are attitudes and why are they important?
Learning Goals
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Values Values represent basic convictions that, a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence. They contain a judgemental element that carry an individuals ideas about what is right, good, or desirable They tend to be relatively stable and enduring
Learning Goal 1
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Learning Goal 1
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Learning Goal 1
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Learning Goal 1
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Learning Goal 1
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Hodgsons General Moral Principles Ethics is the study of moral values or principles that guide our behaviour and inform us whether actions are right or wrong Ethical values are related to moral judgements Hodgson identified seven general moral principles, which he calls the Magnificent Seven
Learning Goal 1
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Learning Goal 1
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Assessing Cultural Values Two frameworks for understanding how values differ across cultures
Hofstedes Framework for Assessing Cultures The GLOBE Framework for Assessing Cultures
Learning Goal 2
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Hofstedes Framework for Assessing Cultures Study done by Geert Hofstede showed five value dimensions of national culture
Power distance Individualism vs. collectivism Masculinity vs. femininity Uncertainty avoidance Long-term vs. short-term orientation
Learning Goal 2
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Learning Goal 2
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The GLOBE Framework for Assessing Cultures The GLOBE dimensions for assessing culture are:
Assertiveness Future orientation Gender differentiation Uncertainty avoidance Power distance Individualism versus collectivism In-group collectivism Performance orientation Humane orientation
Learning Goal 2
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Values in the Canadian Workplace Where individual and organizational values align the results are positive However, within an organization individual values are not all the same Differences appear as:
Cultural differences Generational differences
Learning Goal 3
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Learning Goal 3
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Cultural Differences (cont.) Research has also shown that Canadian and American values are becoming increasingly dissimilar Cultural differences appear in
Francophone and Anglophone values Aboriginal values Asian values
Learning Goal 3
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Learning Goal 3
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Francophone Values More collectivist or grouporiented Concerned with interpersonal aspects of workplace More committed to their workplaces
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Aboriginal Values Number of entrepreneurial activities by Aboriginals has been growing, especially between 1996 and 2001 Values include:
More collectivist in orientation. More community-oriented. Greater sense of family in the workplace. Greater affiliation and loyalty. Power distance lower than non-Aboriginal culture Lower uncertainty avoidance and fewer rules and regulations
Learning Goal 3
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Asian Values
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Learning Goal 3
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Learning Goal 3
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Learning Goal 3
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Learning Goal 3
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Learning Goal 3
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Learning Goal 3
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Learning Goal 3
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The Generations Meet in the Workplace Baby Boomers are currently dominate the workplace, but their years in charge are limited The Elders who play-by-the-rules are replaced by the more egalitarian Baby Boomers Generation Xers are not interested in copying the workaholic behaviour of their parents Requires a manager to be flexible, observant, and willing to adjust more to individual needs
Learning Goal 3
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Attitudes Attitudes are evaluative statementseither positive or negativeabout objects, people, or events Attitudes not the same as values Values are convictions about what is important Attitudes are important because they affect job behaviour
Learning Goal 4
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Job Satisfaction Job satisfaction refers to an individuals general attitude toward his or her job Some attitudes toward job satisfaction
40 percent of Canadians are very satisfied with their jobs 47 percent of Americans are happy 54 percent of Danish workers are happy 40 percent of Canadians say they would not recommend their place of work
Learning Goal 4
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Learning Goal 4
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What Causes Job Satisfaction Enjoying the work is the cause most strongly linked to job satisfaction For the poor, job satisfaction is correlated to pay When employees are comfortable, the correlation almost disappears People who have positive core self-evaluations are more satisfied with their jobs
Learning Goal 4
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Job Satisfaction and Productivity Correlation between job satisfaction and job performance is moderately strong It is not clear whether satisfaction causes performance or performance causes satisfaction Organizations with more satisfied employees are more effective than those with fewer satisfied employees
Learning Goal 4
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Organizational citizenship behaviour (OCB) is discretionary behaviour that is not part of an employees formal job requirements Individuals with high OCB will go beyond their usual job duties, providing performance that is beyond expectations Job satisfaction influences OCB, but through perceptions of fairness Job satisfaction is unrelated to OCB when fairness is considered
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When an organization processes are viewed as being fair, trust is developed When trust is developed job satisfaction increases and workers will voluntarily go beyond formal job requirements
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Job Satisfaction and Customer Satisfaction Satisfied employees in service organizations increase customer satisfaction and loyalty Customer retention and defection are highly dependent on how front-line employees deal with customers Dissatisfied customers can also lead to job dissatisfaction
Learning Goal 4
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How Employees Can Express Dissatisfaction Dissatisfied employees can express their dissatisfaction through
Exit Voice Loyalty Neglect
Learning Goal 4
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Learning Goal 4
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Organizational Commitment Organizational commitment is defined as a state in which an employee identifies with a particular organization and its goals Three types of commitment:
Affective commitment: An individuals relationship to the organization Normative commitment: The obligation an individual feels to staying with an organization. Continuance commitment: An individuals calculation that it is in his or her best interest to stay with the organization
Learning Goal 4
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Learning Goal 4
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Employee Engagement Employee engagement is an individuals involvement with, satisfaction with, and enthusiasm for the work he or she does Companies that had high average levels of employee engagement had higher levels of customer satisfaction, were more productive, had higher profits, and had lower levels of turnover and accidents
Learning Goal 4
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Summary
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Summary
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Affective Commitment An individuals emotional attachment to, identification with, and involvement in the organization.
Definition
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Definition
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Continuance Commitment An individuals calculation to stay with the organization based on the perceived costs of leaving the organization.
Definition
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Core Self-evaluation The degree to which an individual likes or dislikes himself or herself, whether the person sees himself or herself as capable and effective, and whether the person feels in control of his or her environment or powerless over the environment.
Definition
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Employee Engagement An individuals involvement with, satisfaction with, and enthusiasm for the work he or she does.
Definition
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Ethics The study of moral values or principles that guide our behaviour and inform us whether actions are right or wrong.
Definition
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Definition
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Femininity A national culture attribute that sees little differentiation between male and female roles; women are treated as the equals of men in all respects.
Definition
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Individualism A national culture attribute that describes the degree to which people prefer to act as individuals rather than as members of groups.
Definition
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Definition
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Long-term Orientation A national culture attribute that emphasizes the future, thrift, and persistence.
Definition
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Definition
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Masculinity A national culture attribute that describes the extent to which the culture favours traditional masculine work roles of achievement, power, and control.
Definition
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Definition
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Normative Commitment The obligation an individual feels to staying with the organization.
Definition
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Organizational Citizenship Behaviour (OCB) Discretionary behaviour that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.
Definition
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Organizational Commitment A state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization.
Definition
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Power Distance A national culture attribute that describes the extent to which a society accepts that power in institutions and organizations is distributed unequally.
Definition
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Short-term Orientation A national culture attribute that emphasizes the past and present, respect for tradition, and fulfillment of social obligations.
Definition
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Terminal Values Goals that individuals would like to achieve during their lifetimes.
Definition
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Uncertainty Avoidance A national culture attribute that describes the extent to which a society feels threatened by uncertain and ambiguous situations and tries to avoid them.
Definition
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Values Basic convictions that a specific mode of conduct or end-state of existence is personally or socially preferable to an opposite or converse mode of conduct or end-state of existence.
Definition
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Definition
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