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Standards in Action
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Session plan
Demonstrate the differing types of quality tools/techniques attributed to the Japanese. Illustrate the applicability of tools and techniques of quality improvement. Describe individual applications of appropriate quality tools.
Standards in Action
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Continual improvement
Continual improvement is a type of change that is focused on increasing the effectiveness and/or efficiency of an organization to fulfil its policy and objectives. It is not limited to quality initiatives. Improvement in business strategy, business results, customer, employee and supplier relationships can be subject to continual improvement.
Source: IQA. 2007
Standards in Action
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Standards in Action
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Standards in Action
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* * * * * * * * * Scatter Plot
Data Collecting
Ishikawa Chart
Inputs
Outputs
x x x x x x x x
Pareto Analysis
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Cause-and-Effect Diagram
Methods
Cause
Cause Cause
Materials
Cause
Cause Cause
Environment
Cause
Cause Cause Cause
Effect
Cause
Cause
People
Equipment
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Check Sheet
Billing Errors
Wrong Account
Wrong Amount
Monday
A/R Errors
Wrong Account Wrong Amount
Standards in Action
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Pareto Analysis
Number of defects
Off Smeared Missing Loose Other centre print label
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Standards in Action
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Control Chart
1020 1010 1000 990 980 970 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
UCL
LCL
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Run Chart
Diameter
Time (Hours)
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Tracking Improvements
UCL UCL UCL
LCL LCL LCL Process not centred and not stable Process centred and stable Additional improvements made to the process
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Process Variation
Process Variability
Variations due to:
Natural Causes:
Temperature variation Material variation Customer differences Operator performance
Special Causes:
Machine is breaking Untrained operative Machine movement Process has changed
Must be monitored
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Variable Measures are those that can be measured on a continuous scale, for example length, time, weight....
ATTRIBUTES.
Attributes are characteristics that are assessed by judgment and are dichotomous, i.e. have two states such as right or wrong, looks OK or not OK.
Standards in Action
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The philosophy of making each worker responsible for the quality of his or her work.
Standards in Action
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Standards in Action
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Lower spec
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Target
Upper spec
KEY
weak (1) strong (3) very strong (9)
Design Characteristics
Customer Perceptions
1 2 3 4 5
Customer Attributes
Absolute Weight
The QFD methodology has been developed into a continuous process, and it can be applied equally well to service or manufacturing environments
Standards in Action
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Summary
We have looked at a range of quality tools/techniques for improvement. Statistical process control. Taguchis theory of quality loss. Quality Function deployment.
Standards in Action
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