Академический Документы
Профессиональный Документы
Культура Документы
Chapter 4
Learning Objectives
Explain the factors that determine an individuals personality. Describe the MBTI personality framework. Identify the key traits in the Big Five personality model. Explain the impact of job typology on the personality/job performance relationship. Differentiate emotions from moods. Contrast felt versus displayed emotions. Explain gender differences in emotions. Describe external constraints on emotions. Apply concepts on emotion to OB issues.
PERSONALITY
The sum total of ways in which an individual reacts and interacts with others portrays the individuals personality The Factors that determine a personality are called PERSONALITY DETERMINENTS They are as follows 1. Heredity. 2. Environment. 3. Situation.
Heredity Factors that are determined at conception. Physical stature, facial attractiveness, gender, muscle composition and reflexes etc. Environment Culture in which you are raised, early conditioning, norms within family and friends. Values in the society in which we are raised. Situation The different demands of different situations calls for different aspects of our personality. PERSONALITY TRAITS Enduring characteristics that describe an individuals behavior.
Extroverted vs. Introverted. Sensing vs. Intuitive. Thinking vs. Feeling. Judging vs. Perceiving.
8.
9.
Sensitivity
Vigilance
10. Abstractedness 11. Privacy 12. Apprehension 13. Openness To Change 14. Self-Reliance 15. Perfectionism 16. Tension
Internals Individuals who believe that they control what happen to them.
Externals Individuals who believe that what happens to them is controlled by outside forces
such as luck or chance.
Self Esteem Individuals degree of liking or disliking themselves. Self Monitoring A personality trait that measures an individuals ability to
adjust to his or her behavior to external ,situational factors.
Never suffer from a sense of time urgency with its accompanying impatience;
Feel no need to discuss either their achievements or accomplishments unless such exposure is demanded by the situation Play for fun and relaxation ,rather than to exhibit their superiority at any cost;
PROACTIVE PERSONALITY
Did you ever notice that some people actively take the initiative to improve their current circumstances or create new ones while others sit by passively reacting to such situations? The former individual have been described as having a proactive personality. Proactives are people who identify opportunities ,show initiatives ,take actions, and persevere until meaningful changes occur.
Identifies six personality types and proposes that the fit between personality type and occupational environment determines satisfaction and turnover.
EMOTIONS
MOOD
Feelings that tend to be less intense than emotions and that lack a contextual stimulus
Felt Emotions
Displayed Emotions
An Individuals Emotions that Actual emotions are organizationally required and considered appropriate in a given job
Emotion Dimensions
1. VARIETY
- There are literally dozens of emotions. They include anger, contempt, enthusiasm, envy, fear, frustration, disgust, happiness, hate, hope, jealousy, joy, love, pride, surprise, and sadness.
Happiness
Surprise
Fear
Emotion Continuum
Sadness
Anger
Disgust
Work Environment
Characteristics of a job
Job Demands Requirements for emotional labor
Job Satisfaction
OB Applications
Ability and Selection - People who know their own emotions and are
good at reading others emotions may be more effective in their jobs. That , in essence, is the theme underlying recent research on emotional intelligence.
Emotional Intelligence
Self Awareness Being aware of what you are feeling. Self Management The ability to manage ones own emotions and impulses. Self Motivation The ability to persist in the face of setbacks and failures. Empathy The ability to sense how others feel.
Social Skills The ability to handle the emotions of others.