e-Governance

An e-effort to empower common man

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Introduction of e-Governance
E-governance can be defines as
use of information & communication by government to enhance the range, quality of information & services provided to the citizen in an cost effective manner.

E governance is the application of information and computer technology to the process of government functioning in order to bring about Smart, Moral, Accountable, Responsive and Transparent governance!!
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According to World Bank

E-Government refers to the Use of information technologies That have the ability to transform relations with citizens, businesses, and other arms of government . These technologies can serve better delivery of government services to citizens.
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India cant be a Developed Country if It is not e-Governed

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Why?

Large Population

Slow & lethargic beurocracy

Wide Spread Corruption

Long decision time

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Can we be e-Governed nation?

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Implementing RTI Act 2005 is impossible without e-Governance.

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Why E-Governance
E-Government can transform citizen service provide access to information to empower citizens enable their participation in government and enhance citizen economic and social opportunities so that they can make better lives, for themselves and for the next generation.
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Types of Interactions in e-Governance

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THE FOUR TYPES OF eGOVERNANCE SERVICES ARE: Government-to-Citizen (G2C), Government-to-Business (G2B), Government-to-Employee (G2E), and Government-to-Government (G2G)

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G2C
G2C includes information dissemination to the public, basic citizen services such as license renewals, ordering of birth/death/marriage certificates and filing of income taxes, as well as citizen assistance for such basic services as education, health care, hospital information, libraries, and the like.
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G2B
G2B transactions include various services exchanged between government and the business community, including dissemination of policies, memos, rules and regulations. Business services offered include obtaining current business information, downloading application forms, renewing licenses, registering businesses, obtaining permits, and
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payment of taxes. The services offered through G2B transactions also assist in business development, specifically the development of small and medium enterprises.

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G2E
G2E services encompass G2C services as well as specialized services that cover only government employees, such as the provision of human resource training and development that improve the bureaucracys day-to-day functions and dealings with citizens.

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G2G
G2G services take place at two levels: at the local or domestic level and at the international level. G2G services are transactions between the central/national and local governments, and between department-level and attached agencies and bureaus. At the same time, G2G services are transactions between governments, and can be used as an instrument of international relations and 21 diplomacy.

FOUR PHASES OF DEVELOPMENT OF E GOVERNANCE

1)Information presence 2)Interaction intake process

3)Transaction complete transactions 4)Transformation integration and change

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Phase 1: Information In the first phase egovernance means being present on the web, providing the external public (G2C and G2B) with relevant information. The format of the first

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Contd
government websites is similar to that of a brochure or leaflet. The value to the public is that government information is publicly accessible; processes are described and thus become more transparent, which improves democracy and service.

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Phase 2: Interaction
In the second phase the interaction between government and the public (G2C and G2B) is stimulated with various applications. People can ask questions via e-mail, use search engines for information and are able to download all sorts of forms and documents.
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Contd..
These functionalities save time. In fact the complete intake of (simple) applications can be done online 24/7. Normally this would have only been possible at a counter during opening hours.

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Phase 3: Transaction
With phase three the complexity of the technology is increasing, but customer (G2C and G2B) value will also be higher. Complete transactions can be done without going to an office. Examples of online services are filing income tax, filing property tax, extending/renewal of licenses, visa and passports and online voting.
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Contd
Phase three is mainly complex because of security and personalization issues e.g., digital (electronic) signatures are necessary to enable legal transfer of services. On the business side the government is starting with e-procurement applications.
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Phase 4: Transformation
The fourth phase is the transformation phase in which all information systems are integrated and the public can get G2C and G2B services at one (virtual) counter. One single point of contact for all services is the ultimate goal.

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Contd..
The complex aspect in reaching this goal is mainly on the internal side, e.g. the necessity to drastically change culture, processes and responsibilities within the government institution (G2G). Government employees in different departments have to work together in a smooth and seamless way.
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Benefits Of E-Governance
Better access to information and quality services for citizens. Simplicity, efficiency and accountability in the government. Expanded reach of governance.

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Its Relevance to India

Governance
Transparency Peoples participation Promotion of a democratic society

Public services
Efficient, cost-effective and responsive governance Convenient services to citizens and businesses Greater citizen access to public information Accountability in delivery of services to citizens

Management
Simplicity, efficiency and accountability Managing voluminous information and data effectively Information services
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Challenges of e-Governance in India

Computerization seen more as a publicity tool, a fashion than for any real purpose. Hence no peoples support for it. Mindset of Government employees (fear of losing extra income). More efforts for G2G than G2C, leading to no perceptible benefits to common people. Infrastructure, power, and communication problems Education, illiteracy
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Our Past Successes

Bhoomi Railway Reservation System Banks E-Seva Lokvani

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Bhoomi

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Railways

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Banks

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Eseva

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What is Lokvani?
Lokvani is an Internet kiosk based G2C interface for providing various information and public grievance redressal in a transparent, accountable and time-bound manner.

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Typical Lokvani kiosk

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Proposed Services
Online court cases, cause lists, judgements Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar. Police thana computerization / networking connectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains Online pensioners info. Parivar register Database (Rural & Urban) All employees Database University/ College info. (Seat Availability, Admission)

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 Crime criminal information system (CCIS): This is a criminal records management system. Motor vehicle coordinating system: This is used for punching and storing the data of stolen / recovered vehicles. Talash: This is used for punching and storing the data of missing persons / unidentified dead bodies.
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Whether you like it or not, you have no choice but to implement e-Governance. The only choice you have is to choose your favorite dish from a big menu.
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