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BUSINESS ETIQUETTES

PRESENTED BY: Sneha Bhambhani Pralay Shankar Shahid Alam Vivek Kumar Sruthi NV

WHAT IS AN ETIQUETTE??
The rules and conventions governing correct or polite behavior used in society, in a particular social or professional group setting.

In Business Terms..
Understanding overall business decorum Treating others with respect and being courteous Being comfortable around people Making people comfortable around you Presenting yourself with the kind of polish that shows you can be taken seriously.

TYPES OF BUSINESS ETIQUETTES


Workplace Etiquettes Meeting & Presentation Etiquettes Telephonic Etiquettes Net etiquettes E-mail Etiquettes

WORKPLACE ETIQUETTES
The conduct or procedure required by good breeding or
authority to be observed in official life

Why Workplace Etiquette?


Avoid work-place tension To avoid employee stress Avoid misunderstandings Employee job satisfaction Increase productivity Get the job done To make the workplace a happy, stress-free place To avoid politics

Keys To Workplace Etiquettes


Positive attitude Willingness to help Mutual respect Compromise Punctuality Respect for others opinions Teamwork Appearance Show appreciation or give credit for a job well done Speak well of your co-workers Try not to step on anyones toes, or hurt anyones feelings

MEETING ETIQUETTES
BEFORE THE MEETING

STARTING THE MEETING

DURING THE MEETING

Ask non-contributing members if theyd like to add their perspectives.

ENDING THE MEETING

NET ETIQUETTES
Problem with e-mail is that your tone can easily be misunderstood Always read your email before it goes out. Dont forget the rules of spelling and grammar. Never omit a greeting and/or closing. Never use ALL CAPITALS.

TELEPHONIC ETIQUETTES
Answer the phone with your name and company (or department). When placing calls, state your name and company or department immediately when phone is answered. Speak clearly. State the purpose of your call. Only use speakerphone for conference calls. Always smile when using the phone. Say please and thank you. Judge your audience before making small talk. Return your calls.

Voice Mail / Mobile Phone Use


Realize proper usage of mobile phones in business. Understand how to leave an adequate voice message. Check messages frequently on a daily basis. Avoid using in a restaurant, movie, church, or meeting. Limit your conversation when in close quarters. Use a quiet voice. Refrain from using when driving.

Just because you can't see the caller, it doesn't mean you have the right to suspend the normal rules of politeness
Hold, please The hold feature is generally considered a double-edged sword in telephone etiquette. No one is usually available at the exact moment of a phone call, and being on hold simply must be tolerated

Voice mail and messages


If you have to leave a message or voice mail for someone, make it short and to the point. Speak clearly and slowly and leave your name, phone number, and a brief message. Listening skills Another skill in receiving telephone calls is the ability to listen properly. Passive listening is simply allowing the caller to talk and not taking any action to ensure we have the right message.

E-MAIL ETIQUETTES
E-mail only those people to whom your messages actually pertain todont send mass or chain letters. M-ake a point of responding to messages promptly. A-lways use spell-check and grammar check before sending messagesbe brief and clear. I-nclude your telephone number in your message. L-earn that e-mail should be used for business rather than personal usedont send anything you wouldnt want to see in public.

Question 1
The best way to meet people at a business or social function is to: a) Head for the bar or buffet immediately upon arrival b) Introduce yourself to two people who are standing close and talking softly

c) Look confident, standing in the center of the room, and wait for someone to approach you
d) Introduce yourself to a person standing alone

e) Stick close to those you know very well and forget about the rest

Question 2
When answering a business phone, always answer: a) With a simple hello. It sounds more approachable and less pretentious. b) With your name. c) With your name, department, title, and a greeting.

Question 3
When you reach a doorway at the same time as another person, the following rules apply: a) Whoever arrives first should open it and hold it for those who are following. b) Men should always open doors for women. c) Women should open doors for men to prove that they are no longer oppressed. d) Always open the door for someone of either sex if that person has his or her hands full.

Question 4
The best way to meet people at a business or social function is to: a) Head for the bar or buffet immediately upon arrival b) Introduce yourself to two people who are standing close and talking softly

c) Look confident, standing in the center of the room, and wait for someone to approach you
d) Introduce yourself to a person standing alone

e) Stick close to those you know very well and forget about the rest

Question 5
When you are dining with someone important and your cell phone rings, you: a) Answer it within two rings and keep the call brief b) Ignore it and pretend that someone elses phone is ringing

c) Apologize and turn the phone on silent mode. The person youre with takes priority.
d) Apologize, step away from the table, and take the call in the lobby or restroom.

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