MANAGING FIRST IMPRESSION

Business communication

Daniel Menezes 3133 Rohit Desai 3113 Aaron Abraham 3103 Lavina DSouza 3163 Akshita 3123 Karthik Carmine Prithvi

3143

Introduction
Impression can be defined as an idea, feeling, or opinion about something or someone, especially one formed without conscious thought or on the basis of little evidence. It is a goal-directed conscious or unconscious attempt to influence the perceptions of other people about a person, object or event by regulating and controlling information in social interaction.

In the next 20 minutes...

We will learn about

Importance of First Impression Looking presentable Sounding confident Positive attitude Calm Body Language Impact of Making great First Impression

First Impression

status politics education religion sexuality friendliness / approachability

social

Facial Expressions
A winning Smile It takes 15 muscles to smile and 37 to frown!

So save energy and Smile

Eye Contact Eyes are Windows of the soul, excellent indicators of feelings
Steady and Relaxed Eye Contact

Greeting

Cheerfully greet the person

Smile Energy

Firm

Handshake Greet based on time of the day Have a clear and friendly tone of voice Title of respect based on their gender and status Casual conversation

Voice

What should we say?

Loud

and clear Appropriate choice of words Proper voice modulation Talk at a moderate pace

Body language

Body Posture
Be

Open and Confident Be Positive Be calm Relax & breathe Stand & walk tall

Enthusiasm

Be courteous
Use

words like Thank you, Sorry and Please Answer the questions asked in a friendly manner. Think first and then talk which helps smooth running of communication.

Listen carefully
We have two ears and just one mouth, so perhaps we should listen twice as much as we talk!

Two types of impression

Constructive
-- helps in the formation of self identity

Strategic -- helps in the attainment of

some interpersonal goal

Importance of First Impression

It takes less than a minute for someone to make up their mind about whether they like you or not Once seen, never forgotten! It sends out messages about you You are the companys image

Before we start the improvement, you need to stop and think about what you would like your image to be.

Dress for Success

Hair clean and neat Uniform clean, pressed and proper fit Details no missing buttons, lint or tags Hands clean, manicured fingernails Breath fresh, clean breath Footwear Clean Socks, Polished Shoes

Looking good is good for you

First Impressions - Body language

Positive Signals: Upright posture Negative Signals: Slouching

Good eye contact

Own Comfort Level Proper gestures Stillness Active listening

Avoiding eye contact

Fidgeting Touching face/hair Defensive gestures Frowning

7% How we say it? = 38% Non Verbal Behaviour? = 55%

What we say? =

Learn to look happier, less depressed and smile more

Summary

Dress properly Appearance matters!

Be mindful of your own Body Language

Listen well and show that you care! Increase the amount of eye-contact ! and smile

Slow down! - when speaking in public

Think Success Be positive Practice it till you make it

Result : YOU FEEL HAPPIER AND MORE POSITIVE AND FEEL GOOD OF YOUR SELF

Final Thought
You only have one chance to make a first impression

Questions??????