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Leadership
The ability to positively influence people and systems to have a meaningful impact and achieve results
Strategic Planning
The process of envisioning an organizations future and developing the necessary procedures and operations to achieve that future.
Executive Leadership
Defining and communicating business directions Ensuring that goals and expectations are met Reviewing business performance and taking appropriate aciton Creating an enjoyable work environment Soliciting input and feedback from customers Ensuring that employees are effective contributors Motivating, inspiring, and energizing employees Recognizing employee contributions Providing honest feedback
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, 2002 South-Western/Thomson LearningTM
Leadership Theories
Trait approach Behavioral approach Contingency (situational) approach Role approach Emerging theories:
Attributional theory Transactional theory Transformational leadership theory Substitutes for leadership theory Emotional intelligence theory
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Managing projects Displaying technical skills Managing time and resources Taking responsibility Taking initiative beyond job requirements Handling emotions Displaying professional ethics Showing compassion Making credible presentations
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Leadership System
Refers to how decisions are made, communicated, and carried out at all levels; mechanisms for leadership development, self-examination, and improvement Effectiveness of leadership system depends in part on its organizational structure
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Customer team
Customer team
Customer team
CEO
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, 2002 South-Western/Thomson LearningTM
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Strategic Planning
A strategy is a pattern or plan that integrates an organizations major goals, policies, and action sequences into a cohesive whole. James Quinn
Formal strategy includes: Goals to be achieved Policies to guide or limit action Action sequences, or programs, that accomplish the goals
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, 2002 South-Western/Thomson LearningTM
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Mission
Vision
Guiding Principles
Strategic Objectives
Action Plans
Mission
Definition of products and services, markets, customer needs, and distinctive competencies Solectron: to provide worldwide responsiveness to our customers by offering the highest quality, lowest total cost, customized, integrated, design, supply chain, and manufacturing solutions through long-term partnerships based on integrity and ethical business practices.
THE MANAGEMENT AND CONTROL OF QUALITY, 5e, 2002 South-Western/Thomson LearningTM
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Vision
Where the organization is headed and what it intends to be
Brief and memorable - grab attention Inspiring and challenging - creates excitement Descriptive of an ideal state - provides guidance Appealing to all stakeholders - employees can identify with
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