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(MEANING)
Personal selling is selling technique involved between person to person and between the prospective buyer and seller. Personal selling consists of human contact and direct communication rather than impersonal mass communication.
Personal selling involves developing customers relationship, discovering & communicating customer needs, matching the appropriate products with these needs.
PERSONAL SELLING
(MEANING) Personal selling is the most significant promotional tool in terms of number of people employed. Personal selling is so important because the sales person is the catalyst that making reaction in the Marketing activities. Eg: Business Firms, factories, Retailers, Banks, Hotels, Personal Computers, Laptops For Institutes, Audio Visual Equipments etc
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Characteristics (P.S)
1) PERSONAL SELLING IS FLEXIBLE.
CLOSING
HANDLING OBJECTIVES
FOLLOW UP
Marketing Planning
Henry Fayol stated, Marketing planning refers to forecasting and providing a means of examining action.
Marketing planning involves the setting of marketing objectives, choice of marketing mix, selection of markets and designing of marketing programs for each productmarket for a specified future period.
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Planning offers standards of performance for comparison and evaluation of actual performance.
Planning provides a unique decision-making framework and facilitate co-ordination of efforts. Planning enables the organization to tune in business with the environment and establish a profitable relationship with the environment.
Marketing planning is of two types namely: On the bases of time planning can be classified into two as: 1) 2) Short Term Planning. Long Term Planning.
Marketing planning cam also be classified under the heading Firm perspective/marketing perspective as: 1) 2) Operational Marketing Planning. Strategic Marketing planning.
Conceptual Process
Operational Process Developing The Marketing action Coordinating marketing action Evaluation of marketing Program.
Implementing tactics
Monitoring results
1) Defining organizational goals: It refers to a long time commitment to a type of business and a place in market. 2) Establishing strategic business unit: Each SBU is a self-contained division, product line or product department with in an organization with a specific market focus and a manager with complete responsibility for integrating all functions into a strategy.
3) Setting marketing objectives: Marketing objectives are not independent but are closely related to business goals. The objectives should be formulated in quantitative and qualitative statements.
4) Situation analysis: It is one of the preparatory exercises for setting marketing objectives. In this analysis, an organization identifies the marketing opportunities and potential problem it faces.
5) Developing marketing strategies: A marketing strategy outlines the manner in which marketing mix is used to attract and satisfy the target markets and accomplish the organizations objectives. 6) Implementing tactics: Whatever strategies are developed, they are implemented in the marketing areas.
7) Monitoring results: The results arising out of marketing planning are monitored and the deviations are corrected for achieving desired results.
24
High
22 20
Stars 4
3 2
Question marks 1
18
16 14 12 10 8 6 4
5 Cash cows
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Dogs 8
Low
2 0
10
8.0
6.0
4.0
2.0
1.5
1.0
0.8
0.5
0.1
High
Low
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1. Question Marks:
These SBUs struggling to make there presence felt in a high market growth areas. Most of the SBUs in this segment is in the initial period of their launch. The firm has to decide whether it should continue to invest in these SBUs or not.
2. Stars:
These are the SBUs in which the firm has acquired market leadership. This situation occurs only when the firm has successfully evolved strategies to convert Question Marks into Stars.
3. Cash Cows:
These SBUs are generating desired cash for the company. In this the company already occupies a market leader position. In this, the Brands are household and the Firm has to do very little to market them. Eg. Colgate, Lux, Lifebuoy and Godrej products (Godrej falling)
4. Dogs:
These SBUs have lost their glamour. The firm has lost the market leadership and market is also not growing at a high rate. The recommended strategy is to KILL THE DOG or DROP THE PRODUCT from product line.
Marketing Audit :
Meaning:
Marketing audit is a comprehensive systematic, independent and periodic examination of a company (or) business units and recommending a plan of actions to improve the companys marketing performance A market audit is a systematic critical review and appraisal of the environment and the companys marketing operations. It is a powerful tool in ascertaining whether a company is in its dynamic phase and under rapidly changing marketing environment (or) not.
Types: There are two types of marketing audits 1. Horizontal marketing audit. 2. Vertical marketing audit.