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Supe Up Your Supervisor Skills Training and Development for the Frontlines Hidden Heroes


The Difference Between Being Boss and Leader

A boss creates fear, a leader confidence. A boss fixes blame, a leader corrects mistakes. A boss knows all, a leader asks questions. A boss makes work drudgery, a leader makes work interesting. A boss is interested in himself or herself, a leader is interested in the group.

Set the Climate

Team and Individual Trust and Rapport Team ground rules Knowing each others strengths Know your associates What motivates them? What is their learning style? How and where are they most comfortable receiving feedback?

A great coach should

Be willing to share what they know Be communicative Enjoy what they do and have a positive attitude Be patient with failure Reward success Be fair and objective How do you rate?

Morale Boost Needed: Warning Signals

High turn over or absenteeism High performers arent hitting goals Lack of team work Confusion Nay-sayers or pessimists have the floor

What is Important to Employees?

What I believe is most important to employees? 1. Additional money 2. Recognition 3. Development Opportunities 4. Time Off 5. Other

What is important to employees*

Appreciation Valued Career Reward Stress Policies Communication Focus Supervisor M onitor Coaching T raining Schedule Pay Goals Authority Software Workstation 0.15 0.20 0.20 0.25 0.30 0.35 0.40 0.23 0.36 0.35 0.34 0.33 0.32 0.31 0.31 0.30 0.30 0.29 0.29 0.28 0.40 0.39

*from SQM Group 2003

0.45 0.41



Less Important

More Important

How Do I Motivate Others?

Verbalize an Inspiring Vision and Mission Project a Courageous Spirit Behave with Enthusiasm

MotivationWhat Is Effective?

Have a clear vision and mission

Vision is a long term aspiration Mission answers the question, Who do we want to be?

Motivation-What is Effective?

Project a Courageous Spirit

Speak your truth Not afraid of pessimists Consider criticism Take risks Willingness to be unpopular Admit mistakes

Motivation: What is Effective?

Behave with Enthusiasm

Attack projects with energy Excitement over small triumphs Recognize and affirm others

People love to work for those who love what theyre doing.

The Attitude of Gratitude

Treat people as if they were what they ought to be, and you help them become what they are capable of being.

Bulls Eye Affirmation Formula

Affirming Feeling

I like.

Tangible Reason or Impact

Because.resulting in