HANDLING GUEST

S.A. Wulandhari (6411411187) Inna Nesyi Barizqi (6411411192) Sundari Sukoco (6411411210) Mohamad Arwani (6411411213) Novita Anggraeni (6411411216)
Ilmu Kesehatan Masyarakat Universitas Negeri Semarang

HANDLING GUEST . . .
Function : handling guest in restaurant, hotel, office, hospital, etc. Grammar : Yes/ No Question, WhQuestion, Taq Question, Polite request and order

EXAMPLE
F : Good evening, Sir. R : Good evening. Can you help me, please? F : Yes, I can. What can I do for you? R : I would like to check out today. F : Ok sir. Hmm, what is your name? Your room number, Sir? R : My name Joseph Steven and I am from room number 412. F : Are you American? R : Yes, I am. F : Are you serious? My brother in law is an American too. Hmm,,,Wait a minute, Sir. Yes, Mr. Steven. You are from room number 412. You would like to check out today, wouldnt you? R : Yes. F : Sir, have you used any of our service today? R : No, I have not.

F : HmmOk Sir. Here is your bill now. For 5 night you have been charged from 500 $, 100 $ for each night and other cost is for laundry and room service you made during this time. In total your bill is 612 $. R : Let me check my bill, please? F : There is no problem Sir, isnt there? Take your time. R : OK. I guess everything is OK. Now, I like to pay by credit card. Any problem? F : Not at all. May I have your card, please? R : Here it is. F : Please sign your name here, Sir. R : OK. One more thing. I will leave the room now but one of my friend will come at 7 pm. Could I wait for him in your lobby? F : No problem at all sir. R : Thanks. F : Your welcome Sir. Have a nice day.

GRAMMAR

1. Yes/ No Question
Yes or no questions are questions whose expected answer is either "yes" or "no".
How to form yes-no questions

In English, a special word order (Verb Subject Object) is used to form yes-no questions.
Examples :

Can you help me? Answer : Yes, I can / No, I can not. Are you American? Answer : Yes, I am / No, I am not.

The rules
1. If the main verb of the sentence is "to be", simply invert the subject and the verb to be. Examples: They are American. Are they American? I am Robert Henry. Are you Robert Henry? 2. If the sentence includes a main verb and another or other auxilary verb, invert the subject and the (first) auxikary verb. Examples: I should leave the room now. Should I leave the room now?

3. If the sentence includes a verb which is not the verb "to be" and doesn't include an auxilary verb, the transformation is more complex. a. If the verb is in the present tense, add either do or does and put the main verb in its base form. do if the subject is the first person singular, second person singular, first person plural, second person plural and third person pural (I, you, we, they)

Examples : I like apples. Do you like apples? They go to a high school. Do they go to a high school?
does if the subject is the third person singular (he, she, it).

Examples : Nancy reads a lot. Does Nancy read a lot? He hates basketball. Does he hate basketball?

b. If the verb is in the past tense, add did and put the main verb in its base form.

Examples: He discovered the

truth. Did he discover the truth? She write a nice essay. Did she write a nice essay? They did the homework. Did they do the homework?

If there is no helping (auxilary) verb in the the predicate and the main verb is not "to be", add the auxilary "do" in the appropriate form. Examples: They go to the movies every Saturday. Where do they go to the movies? He wakes up early. When does he wake up? They sent a letter. What did they send?

If the statement is positive, then the question taq is negative. Example : Mr. Andrew is American, isnt he? If the statement is negative, then the question taq is positive. example : There is not problem Sir, is there? If the statement use auxiliary verb us like can, must, will, could, would, should, then the question tag is the negative form of that auxiliary. Example : You would like to check out today, wouldnt you?

Kata-kata yang bermakna negative seperti never, seldom, rarely, no/none, hardly, etc. bentuk question taq nya selalu positif. Example : the police officers in our town never rest,

do they?
Dalam kalimat ajakan seperti lets, question tag adalah shall. example: Lets have dinner at a japannase restaurant, shall we? Kalimat perintah dalam bentuk negatif/positif selalu menggunakan question tag wiil you. example: stop making a noisy in my room, will you?

Polite Request and order

Example : May I have your card, please? Can you help me, please? Could I wait for him in your lobby? Answer : Yes of course. Yes no problem. Not at all.

Who would make these requests? 1. Could you tell me how much it costs? a) a boss to a secretary b) a customer to a sales person c) a visitor to a company d) a policeman to a prisoner

2. Could you say that again please? I didn't understand. a) a boss to a secretary b) customer to sales person c) a visitor to a company d) somebody whose English is not perfect

3. Could you tell me if the price includes sales tax? a) a boss to a secretary b) customer to sales person c) a hotel receptionist to a visitor d) somebody whose Englis is not perfect 4. Could you fix us two black coffees please, Barbara? a) a boss to a secretary b) customer to sales person c) a visitor to a company d) somebody whose English is not perfect

1. 2.

3.
4. 5.

Ali doesnt like milk, ? This film is not good, ? Dont forget, ? Lets sing together, ? He should study hard, ?

C. Change these sentence into WH question!

1.
2. 3.

4.
5.

He wants a new car. Anne will call her mom on Sunday. John went to Semarang last week. My sister cried because she lost her purse. Michael wrote a love letter to Jane.

D. Change these sentence into yes/no question!

1. 2. 3. 4. 5.

You can borrow my book. She is listening to music in her room. Arwani give the beautiful girl a bucket of flower. He will pick me up at 7 AM. She did her work much better than her sister.