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Introduction
Ground Rules
Hand phones Nature Calls Questions and Answers Private conversations Participation Respect Timing
Assessment
Group Work
15 marks
55 marks
30 marks
Is it operational efficiencies?
Loyal customers
External Forces
Turbulent economic environment Competitors products and services Consumers demands, etc Culture, process, people, etc ....
Internal Forces
Quality
Cost
Delivery
Industrial to Knowledge Cosy to Competitive Local to Global Stability to volatility Intermediaries to direct, etc
3 Ps
Purpose
What is your purpose?
Process
What are your Processes to achieve your purpose?
People
How do you engage your people to achieve your purpose?
Build a unified vision and purpose, etc Setting and maintaining standard work Solving daily performance problems ,etc Respect for people Lead in continuous improvement, etc
Building values
Purpose
Constancy of purpose
Process
The proper sequence of actions at the proper time to create value What is the hiring process? What is the delivery process?, etc The right process will get the right results Valuable as judged by the customer Capable with good results every time Available when needed Adequate with sufficient capacity Flexible to suite customers needs
People
How do you engage your people at every level of the organization to achieve the purpose? Teach them to take ownership Assign clear responsibility to the lowest level of action in the process Introduce end to end metrics vs. point metrics Teach problem solving skills, etc
Middle Management
Frontline Workers
Solves horizontal Stabilize processes Make improvements problems through standard work
Thank You