AGL Energy Ltd.

INTRODUCTION
AGL is Australias biggest energy retailer.

Drawing on more than 170 years of experience

Australias largest dual fuel customer base. Diverse power generation

INTRODUCTION contd.
Australias largest private owner and operator of renewable energy assets. Supplying energy to 2.2 million homes and 300,000 businesses throughout the state of Victoria and capital Melbourne.

BUSINESS SITUATION
AGL had implemented SAP IS-U and CRM system to support the business processes. Company was worried about the inadequate User Acceptance Testing (UAT). Limited bandwidth of companys Subject Matter Experts (SMEs).

BUSINESS SITUATION contd.

Documentation was insufficient. Defect management and reuse of test assets was weak. Lack of a standard testing process.

BUSINESS REQUIREMENTS
For wholesale energy : Improved settlement reporting For merchant energy portfolio management : Better load forecasting, accuracy and data segmentation with better reporting.

BUSINESS REQUIREMENT contd.

For retail energy : More accurate pricing For billing : Improved processing

Need to improve its non-integrated, outdated and high maintenance legacy system.

COLLABORATION
AGL look for a partner who together with AGL team would focus on providing timely UAT for the requested changes in production. To brace for this, the company turned to Tata Consultancy Services (TCS). TCS took $16 million to improve AGL ERP system.

TCS ROLE
TCSs specific role as a system integrator and to plan, design and build an analytics solution for wholesale forecasting, powerful enough to handle massive data flow. TCS took over the management of the existing SAP ERP system, while supporting implementation of SAP IS-U.

TCS SOLUTION
TCS provide a comprehensive Application Maintenance and Outsourcing(AMO) solution. To reduce operational expenses per customer account. To reduce IT complexity and cost . To ensure flexibility and scalability.

TCS SOLUTION contd.

TCS proposed its Global Network Delivery Model(GNDM) to offer AMO service to the client. TCS and AGL energy selected SAP HANA together with new capabilities which are being developed using AGILE software development methodology.

SAP HANA
The SAP HANA platform a combination of multipurpose, in-memory software and leading SAP partner hardware. SAP HANA enables business to query multiple types of data source in real time at unprecedented speed and volume.

SAP HANA contd.

SAP HANA is reducing IT maintenance costs

Improving data accuracy

Improving AGLs real-time forecasting capacity.

BENEFITS
Zero-escalation transition and support.

Significant enhancement in the level of IT services. Increased efficiency in accessing resource an technology services.

BENEFITS contd.
Improved productivity Reduced cost of application maintenance. Improved operational efficiencies. Flexibility and scalability of operations with cost proportional to business requirements.